Return pick up was punctual.
Helpful and safe driver.
I appreciate that logistically it may be difficult to plan different travellers flight times but I would question why I had to be collected...
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Data de compra: 26/06/2026
0
Partilhar
AP
Alistair Parkin
Verificado pela Feefo
GBR
3 months ago
O que Alistair Parkin disse sobre Shuttle Direct United Kingdom:
Amazing service. Door to door in with no hassle at all. I’ve used them 2 times and now wouldn’t go anywhere else
Data de compra: 25/06/2026
0
Partilhar
EB
Elena Beliaeva
Verificado pela Feefo
DNK
3 months ago
O que Elena Beliaeva disse sobre Shuttle Direct United Kingdom:
The service was nice. They have been waiting for me for 2 hours. The driver was excellent.
Data de compra: 25/06/2026
0
Partilhar
Cliente fiável
Verificado pela Feefo
3 months ago
extremely bad service several times
i will not use the company again bit look for others
Customer Services
Shuttle Direct United Kingdom
3 months ago
We’re very sorry to hear about your experience and that you’ve had repeated issues with our service. This is not the standard we aim to provide, and we understand your frustration.
We would like the opportunity to look into what happened and try to make things right for you. Please contact us directly by email and include a brief explanation of the situation, along with any relevant details. This will help us investigate properly and respond as quickly as possible.
Thank you for taking the time to share your feedback.
Data de compra: 24/06/2026
0
Partilhar
Cliente fiável
Verificado pela Feefo
3 months ago
Retard d'une heure de l'agent de accueil donc 1h30 avec le trajet.
Déposé dans une mauvaise adresse (celle de ma réservation d'il y a plusieurs année!!!!).
Vos bureaux doivent mettre à jour les...
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Customer Services
Shuttle Direct United Kingdom
3 months ago
Merci d’avoir pris le temps de partager votre avis. Nous sommes sincèrement désolés d’apprendre que votre expérience a été négative et nous tenons à vous présenter nos excuses les plus sincères pour les désagréments que cela a pu vous causer.
Ce n’est pas le niveau de service que nous nous efforçons de fournir, et nous comprenons parfaitement votre frustration. Nous prenons vos préoccupations très au sérieux et examinons déjà ce qui n’a pas fonctionné afin de nous assurer que cela ne se reproduise plus.
Nous vous remercions encore pour votre retour — il nous aide à nous améliorer. Nous apprécions votre confiance et espérons pouvoir la regagner.
Data de compra: 22/06/2026
0
Partilhar
FH
Franz Hauser
Verificado pela Feefo
AUT
3 months ago
O que Franz Hauser disse sobre Shuttle Direct United Kingdom:
Communication excellent along with condition of vehicle. Greeted at airport even though flight delayed. I was easily able to find him as he had my name clearly displayed. Return jurney he was 30...
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Data de compra: 23/06/2026
0
Partilhar
FN
Francie Nielsen
Verificado pela Feefo
DNK
3 months ago
O que Francie Nielsen disse sobre Shuttle Direct United Kingdom:
Our transport from Chania Airport the 30/5 to Rethymno was gone when we arrived because our flight from Denmark was delayed for 1,5 hours. We were waiting for 4 hours in the airport and we’re lucky...
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Customer Services
Shuttle Direct United Kingdom
3 months ago
Thank you for sharing your experience, and please accept our sincere apologies for the inconvenience you encountered on 30/5 at Chania Airport.
We are very sorry that your transfer to Rethymno was missed due to your flight delay from Denmark and that you were left waiting for several hours. We fully understand how exhausting this must have been, especially after a long journey.
For shared shuttle services, when a flight is delayed and the originally scheduled transfer is missed, a seat is always offered on the next available departure. We regret that in your case this was not communicated or managed more smoothly at the time of arrival, leading to unnecessary waiting.
Your feedback is important, and we will review what happened to ensure better coordination and clearer assistance for delayed arrivals in the future.
We hope that despite this difficult start, you were still able to enjoy your stay in Crete, and we would appreciate the opportunity to provide you with a smoother experience next time.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
