Product received dispatch delays. When it eventually arrived it was smashed. When I went online to inform them I was told that it was busy so would take 3-4 business days to receive a reply. That...
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Elizabeth
Your Home Depot
8 years ago
Hi Matthew, We are incredibly sorry for the delay and inconvenience this has caused. I have esculated this with customer service. Kind Regards, Elizabeth
TC
Trusted Customer
8 years ago
Thanks Elizabeth, it’s been 9 days and no phone call. If I missed a call there was never a message left. This would have to be some of the worst customer service I’ve ever experienced. We purchased a similar set from MYER yesterday for the same price and they made it home okay as they were packaged correctly to begin with. I feel that after delayed shipping, no response to my complaint and not being able to give the gift on Christmas Day has resulted in a terrible experience. I understand that it is Christmas but surely something could have been done to assist us by now.
Avaliações de produtos
Data de compra: 29/11/2017
0
Partilhar
TC
Trusted Customer
Sydney
8 years ago
O que Trusted Customer disse sobre Your Home Depot:
Delievery was a few weeks late. The wine glass that I ordered arrived broken.
Elizabeth
Your Home Depot
8 years ago
Hi there,
We are extremely sorry to hear about your experience with Your Home Depot.We are sorry for any inconvenience this may have caused. I am able to pass on your details to customer service if you would like a refund for those glasses.
Kind Regards,
Elizabeth
TC
Trusted Customer
8 years ago
I did email and send pictures of the broken glass a few days ago. I got a ticket number but still no response. I would appreciate if you could contact customer service and expedite the matter.
Elizabeth
Your Home Depot
8 years ago
Hey Charmaine, I have forwarded your details to customer service, You should hear from them shortly. Let me know if you don't get a response from them Kind Regards, Elizabeth
Avaliações de produtos
Data de compra: 04/12/2017
0
Partilhar
TC
Trusted Customer
8 years ago
O que Trusted Customer disse sobre Your Home Depot:
Very slow delivery. I almost thought it wouldn't arrive!
Elizabeth
Your Home Depot
8 years ago
Hi Samantha, We apologise for any inconvenience this may have caused. Thanks for Shopping with Your Home Depot. Kind regards, Elizabeth
Avaliações de produtos
Data de compra: 28/11/2017
0
Partilhar
TC
Trusted Customer
8 years ago
O que Trusted Customer disse sobre Your Home Depot:
very happy, Thank you
Data de compra: 26/11/2017
0
Partilhar
Cliente fiável
8 years ago
Extremely late delivery and no response to order inquiries. Unlikely to order again from this company due to these reasons.
Elizabeth
Your Home Depot
8 years ago
Hi Steven, We are extremely sorry to hear about your experience with Your Home Depot. We are sorry for any inconvenience this may have caused. Kind Regards, Elizabeth
Welcome to Your Home Depot. You'll save hundreds on all the biggest brands in homewares! Shop our range of over 50 leading brands online. We ship Australia wide!
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Welcome to Your Home Depot. You'll save hundreds on all the biggest brands in homewares! Shop our range of over 50 leading brands online. We ship Australia wide!
We are incredibly sorry for the delay and inconvenience this has caused.
I have esculated this with customer service.
Kind Regards,
Elizabeth