Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Shield Total Insurance Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/shield-total-insurance | Feefo

MJ

Mrs Julie Johnson

Verificado pela Feefo

4 years ago

O que Mrs Julie Johnson disse sobre Shield Total Insurance:

Definitely renew with them

Lindsey Jones

Shield Total Insurance

3 years ago

Hi Julie, Thank you for taking the time to review your recent experience. It is great to hear that you found your renewal process a positive one. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 16/02/2022

0

Cliente fiável

Verificado pela Feefo

4 years ago

Inefficient not easily contacted

Tried to cancel insurance by phone and email as no longer required. No acknowledgment of any communication. This was 6 months ago and no refund received to date

Lindsey Jones

Shield Total Insurance

3 years ago

Hi, I am sorry to hear that that you have not received the best customer service. We are always working on improving our services and your feedback is muchly appreciated. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 17/06/2021

0

MS

Mr James Seath

Verificado pela Feefo

North Lanarkshire

4 years ago

O que Mr James Seath disse sobre Shield Total Insurance:

Your online application was the easiest to follow, plain English compared to some other company’s

Lindsey Jones

Shield Total Insurance

3 years ago

Hi James, Thank you for taking the time to review your recent experience. It’s great to hear that you found our online experience easy to follow. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 01/04/2022

0

MB

Mr Clive Booth

Verificado pela Feefo

4 years ago

O que Mr Clive Booth disse sobre Shield Total Insurance:

Insurer,s are only as good as the way they handle a claim ,I have not had a claim

Isabelle

Shield Total Insurance

3 years ago

Hi Mr Booth, Thank you for taking the time to review your recent experience. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 30/03/2022

0

MC

Mr Nigel Clarke

Verificado pela Feefo

4 years ago

O que Mr Nigel Clarke disse sobre Shield Total Insurance:

Caravan insurance renewal

Great value cover, very easy to renew, all insurance details were emailed very helpful staff helped through the process

Isabelle

Shield Total Insurance

4 years ago

Hi Nigel, Thank you for taking the time to review your recent experience. It’s great to hear that you found our staff to be helpful throughout the process and it was very easy for you to renew this year. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 17/01/2022

0

Cliente fiável

Verificado pela Feefo

4 years ago

Renewal

They forget to send out a renewal notice! I'm told they tried to phone me but the two dates given I know I was at home, also I have an answerphone. When I phoned them as insurance about to run out,...

Saiba mais

Isabelle

Shield Total Insurance

4 years ago

Hi, I am sorry to hear that you didn't receive any contact regarding your renewal. We are always working on improving our service, so this feedback will be shared with the relevant business areas. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 11/04/2022

0

Cliente fiável

Verificado pela Feefo

4 years ago

I renewed my insurance with no problem

Isabelle

Shield Total Insurance

4 years ago

Hi, Thank you for taking the time to review your recent experience. It’s great to hear that you were able to renew your insurance with no problems. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 04/02/2022

0

MB

Mr James Briggs

Verificado pela Feefo

4 years ago

O que Mr James Briggs disse sobre Shield Total Insurance:

Excellent service and competitive quote

It is so hard these days to get people on the phone, always with menus and long delays. How refreshing them to get though easily, speak to someone and get my insurance issues sorted. Really please...

Saiba mais

Isabelle

Shield Total Insurance

4 years ago

Hi James, Thank you for taking the time to review your recent experience. It’s great to hear that you were able to get through to speak to our staff easily and have all your insurance needs handled. It's great to know we were competitive for you and have delivered a service you're pleased with. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 21/03/2022

0

ML

Mr John Lockey

Verificado pela Feefo

4 years ago

O que Mr John Lockey disse sobre Shield Total Insurance:

Did it online no problem ,the reason for four stars is that they charge an admin fee for me doing the work.

Isabelle

Shield Total Insurance

4 years ago

Hi John, Thank you for taking the time to review your recent experience. It’s great to hear that you found no problems when completing the insurance online. We are always looking to improve our service, so your feedback regarding the administration fee will be shared with the relevant business areas. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 03/04/2022

0

MC

Mr Paul Carr

Verificado pela Feefo

4 years ago

O que Mr Paul Carr disse sobre Shield Total Insurance:

Allways easy and straight forward to renew tgankyou

Easy to set up and review thankyou

Isabelle

Shield Total Insurance

4 years ago

Hi Paul, Thank you for taking the time to review your recent experience. It’s great to hear that you found it easy and straightforward to renew this year. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 24/01/2022

0

Shield Total Insurance Comentários

Touring CaravanOutros comentários a este produto (122)Ver Web site do ProdutoGood price highly recommend

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoAfter sales and communication for cancellation very poor

Touring CaravanOutros comentários a este produto (122)Ver Web site do ProdutoVery good value I really was expecting a lot more , compared to searches I had done.

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoMy purchase went smoothly and supplied my needs

Touring CaravanOutros comentários a este produto (122)Ver Web site do ProdutoVery reasonably priced insurance cover for my touring caravan and comprehensive cover

Leisure HomeOutros comentários a este produto (141)Ver Web site do ProdutoPremium hardly changed from last year

Leisure HomeOutros comentários a este produto (141)Ver Web site do ProdutoThey were helpful and pleasant

Touring CaravanOutros comentários a este produto (122)Ver Web site do ProdutoCompetitive and excellent service on the phone

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoGood value but we will see what happens in a years time.Have had full no claims for years but with all of them the premium goes up,so I go elsewhere.

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoSay to renew nice to know about when my policy is up for renewal

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?