The Cape Verde Experience Comentários

Thanks for your great feedback about the service we provide. Disappointing you found this was not the case at the hotel. We will ensure the owner is made aware of this. I hope you enjoyed your stay overall.

So pleased you found our service of a good standard but it's a shame you were unimpressed with the flights with Thomson, who currently operate most of the direct flights to Cape Verde from the UK. Thanks also for your great feedback about the Orquidea Guest House. It is definitely in a lovely location and we know the owners will be very happy with your comments. As the property is small, they do not provide a wide range of breakfast items but it may have been possible to buy other items for you if you had requested them. Glad you enjoyed the excursion you took and thanks again for taking the time to give us your comments.

Wonderful to read - thank you!

Sal is certainly not the most picturesque of destinations and most people visit for the beaches. The hotel itself is our most popular, so it's a shame you found the service and staff were not as expected. Your feedback will be forwarded to the owners.

Thank you for your feedback. The hotel Morabeza is one of the best on the island of Sal and very popular with our customers so we were sorry to read you didn't feel it value for money on this occasion.

I can see you spoke with our admin team before your departure and requested pre-allocated seats for your flights. As explained at the time, Thomas Cook have been experiencing problems with their new system, since December last year and this has resulted in passengers being unable to pre-book extra luggage or seat numbers. Currently we can only do this a few days before departure and I hope you did not encounter any difficulty when checking in. We have been assured they are trying to resolve these problems but I appreciate how frustrating this is for all concerned.