The tour operator was great from initial enquiry to booking. Arrival out in resort and Met rep - Tracy the morning after. The hotel was brand new and should have been open in September but was open...
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Helen Jack
The Cape Verde Experience
8 years ago
Dear Mrs Lindsay
Thanks for taking the time to expand on the comments you have made above in our telephone conversation last week and I am pleased you did enjoy your holiday overall.
We have no complaints about Cape Verde Experience, who gave excellent service both before and during our holiday. Our main issue is with the hotel which failed to live up to it’s 5 start rating with...
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Avaliações de produtos
Helen Jack
The Cape Verde Experience
8 years ago
Thanks for your comments but it is disappointing there were some issues with service and the gym and spa facilities were not fully operational.
We understand the lack of gym equipment was due to the container with the required items being delayed and the hotel confirmed there were some classes available and that spa treatments were provided at a discounted rate but I am sorry you were unhappy.
It is only a few weeks ago that the hotel opened and it is clear there have been some teething problems overall and in particular with the service. Many staff are hired locally and their service may not yet be as polished as that provided in other Hilton hotels worldwide but I would assure you the General Manager has been taking on board the feedback given by our representative and guests and is working hard to address all of the issues raised.
I hope that despite these issues, you enjoyed your stay overall.
Data de compra: 16/11/2017
0
Partilhar
MF
Mrs Fairgrieve
Verificado pela Feefo
Mid Calder
9 years ago
O que Mrs Fairgrieve disse sobre The Cape Verde Experience:
did not describe the hotel, location or holiday accurately. very poor value.
The Cape Verde Experience
The Cape Verde Experience
9 years ago
We are sorry you felt our description of the hotel was inaccurate in some way and also that the holiday was poor value.
We realise large all inclusive hotels are not for everyone but the feedback we have received about the hotel and how we advertise it is generally very positive so it's disappointing your own experience was not as expected.
We had an emergency on holiday and they were excellent with all the help that we received,
The Cape Verde Experience
The Cape Verde Experience
9 years ago
We are pleased to have been able to assist you and your husband during your stay and your kind comments have been forwarded on to our representative and the hotel.
As a specialist operator we are proud of our 26 years’ experience in West Africa, and we believe we can offer the best range of holidays to the Cape Verde.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
As a specialist operator we are proud of our 26 years’ experience in West Africa, and we believe we can offer the best range of holidays to the Cape Verde.
