As we are still waiting for a refund for a cancelled tour, we are not very enthusiastic about the service received from Riviera.
Riviera Travel
Riviera Travel
18 days ago
We are sorry to hear about your experience and understand your frustration regarding the refund for your cancelled tour. Having just checked this was processed three weeks ago so please contact us directly if you still have not received this.
Avaliações de produtos
Riviera Travel
Riviera Travel
18 days ago
Thank you for taking the time to share your feedback on your recent Lyon, Provençal Rhône & the Camargue River cruise. We are glad to hear that you found the boat comfortable, the cabins well-appointed, and our staff excellent. It's also pleasing to know that you enjoyed the excursions and the local guides.
We note your comments on the wine selection, the availability of the Bistro, and the dining table arrangements. We also acknowledge your feedback on the excursion group sizes and the onboard entertainment.
We are pleased that you enjoyed the beautiful scenery and visited interesting places, and we regret that this experience has made you unlikely to book another river cruise. Your feedback is valuable in helping us to continually improve our offerings.
The day I booked with was really helpful and gave some great advice.
Riviera Travel
Riviera Travel
19 days ago
It’s wonderful to hear that you had such a positive experience when booking your trip and that you found our team member to be so helpful and knowledgeable. We truly appreciate you taking the time to share your feedback.
Avaliações de produtos
Riviera Travel
Riviera Travel
19 days ago
It is wonderful to hear that you surprised your husband with a Riviera Cruise down the Douro for his 60th birthday and that you both had a fantastic time. We are so pleased you enjoyed this special occasion with us.
Thank you for taking the time to share your experience. We are delighted to hear that you were happy with the service you received.
Avaliações de produtos
Riviera Travel
Riviera Travel
19 days ago
We are delighted to hear that you enjoyed your Douro, Porto & Salamanca River Cruise and found it to be well organised, interesting, and offering a good balance of guided activities and free time. We appreciate you sharing your experience.
Data de compra: 03/09/2026
0
Partilhar
DA
David
Verificado pela Feefo
GBR
19 days ago
O que David disse sobre Riviera Travel:
Good enough
Riviera Travel
Riviera Travel
18 days ago
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience was not entirely positive and we appreciate you bringing this to our attention. We hope that your next experience with us will be an improved one.
Avaliações de produtos
Riviera Travel
Riviera Travel
18 days ago
We are pleased to hear that you found the boat, crew, staff, and food to be excellent. We are sorry to hear that the excursions were a little too energetic and that the weather impacted your experience. When making a reservation please always ask regarding the pace and distance of excursions and we will be pleased to advise.
Data de compra: 30/08/2026
0
Partilhar
Cliente fiável
Verificado pela Feefo
19 days ago
Excellent service
Riviera Travel
Riviera Travel
19 days ago
Thank you for taking the time to share your experience with Riviera Travel. We are delighted to hear that you had such a positive time. We look forward to welcoming you on board again soon.
Avaliações de produtos
Riviera Travel
Riviera Travel
19 days ago
It's wonderful to hear that you had such a fantastic holiday with us and that we had thought of everything for you. We are delighted that you found our staff to be friendly, helpful, and attentive, and that the excursions were well executed and thought out. We truly appreciate your kind words and are so pleased you are looking forward to your next cruise.
Data de compra: 03/09/2026
0
Partilhar
Cliente fiável
Verificado pela Feefo
20 days ago
Rep Only Problem
Riviera Travel
Riviera Travel
19 days ago
We are sorry to hear that your experience was not a positive one. We appreciate you taking the time to share your feedback and hope that we can improve in the future. Maybe you would like to write to us at info@rivieratravel.co.uk giving us more details of the issue.
Cliente fiável
19 days ago
Thankyou for the reply.Not Expected
Just said what I had to say
Will still go with Riviera ,Hopefully not the same rep
We are delighted to hear you found our trips very good. We appreciate your feedback regarding the hotel.
Avaliações de produtos
Suportes multimédia carregados
Ver todos os (5) suportes multimédia
Riviera Travel
Riviera Travel
19 days ago
We are sorry this was your experience. In order that we may investigate this properly and respond to you please could you write to info@rivieratravel.co.uk with the full details as well as sending the photographs. Thank you
Data de compra: 05/09/2026
0
Partilhar
KE
Kenneth
Verificado pela Feefo
ITA
20 days ago
O que Kenneth disse sobre Riviera Travel:
Really good the only thing was a lack of information about the hotel and our choices of rooms etc before we set off
Riviera Travel
Riviera Travel
20 days ago
We appreciate you taking the time to share your feedback. We're delighted to hear you had a really good experience. We note your comments regarding information about your hotel and room choices prior to departure and will certainly take this on board.
Avaliações de produtos
Riviera Travel
Riviera Travel
20 days ago
We are absolutely delighted to hear that you had such a perfect holiday with us, from the excellent hotel and very good staff to the well-organised trips and knowledgeable travel representative. Thank you for sharing your wonderful experience.
We are delighted to hear that you had a very good experience with us and that your tour manager was excellent. We truly appreciate you taking the time to share your feedback.
Avaliações de produtos
Riviera Travel
Riviera Travel
20 days ago
We are delighted to hear that you enjoyed your tour manager, the hotels, and the itinerary. Thank you for your excellent feedback!
Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience with us.
Avaliações de produtos
Riviera Travel
Riviera Travel
19 days ago
Thank you for taking the time to share your feedback on your recent trip. We're so pleased to hear that you enjoyed your time with us and that our Riviera guide, the hotel breakfasts, your room, the coaches, and the excursions all met your expectations.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
