Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Ricoh eShop - UK Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 351 comentários

Nicola

Verificado pela Feefo

GBR

3 months ago

O que Nicola disse sobre Ricoh eShop - UK:

Toners

Very good service and help customer service.

Esther

Ricoh eShop - UK

3 months ago

Hi Nicola Thank you so much for your 5‑star review! We’re really pleased to hear you were happy with our service and the support provided by our Customer Service team. Your feedback means a lot to us, and we’re glad we could help with your toner order. Feel free to join us on LinkedIn to stay updated on our latest news, products, and solutions! Kind Regards

Janice

Verificado pela Feefo

GBR

3 months ago

O que Janice disse sobre Ricoh eShop - UK:

Excellent - PO was raised through portal on Saturday and goods arrived Tuesday

Esther

Ricoh eShop - UK

3 months ago

Hi Janice Thank you so much for your wonderful 5‑star review! We’re delighted to hear that your PO was raised through the portal on Saturday and that your goods arrived promptly on Tuesday. Providing a smooth, reliable and efficient service is exactly what we aim for, so it’s great to know the process worked seamlessly for you. We’re always here if you ever need anything or have suggestions on how we can support you even better. And feel free to join us on LinkedIn to stay updated on our latest news, products, and solutions! Kind Regards

All Saints School

Verificado pela Feefo

GBR

3 months ago

O que All Saints School disse sobre Ricoh eShop - UK:

Very prompt, helpful service every time.

Very prompt, helpful service every time. Ordering is easy online, products arrive in good time.

Esther

Ricoh eShop - UK

3 months ago

Hi Paula, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you consistently receive prompt and helpful service from us. It’s great to know that you find the online ordering process easy and that your products arrive on time—providing a smooth, reliable experience is exactly what we aim for every day. If you ever need anything or have suggestions on how we can support you even better, we’re always here to help. And feel free to join us on LinkedIn to stay updated on our latest news, products, and solutions! Kind Regards,

Cliente fiável

Verificado pela Feefo

3 months ago

e-shop orders

Easy to use the order system, I find they are very quick and reliable service with efficient communication if stock is delayed

Esther

Ricoh eShop - UK

3 months ago

Hi there, Thank you so much for your fantastic 5-star review! We’re really pleased to hear that you find the eShop easy to use and that our order system has been quick and reliable for you. It’s great to know that our communication around stock delays has been helpful—keeping customers informed is something we take seriously, so your feedback really means a lot. If you ever need anything or have suggestions to help us improve even further, we’re always here to support you. And feel free to join us on LinkedIn to stay updated on our latest news, products, and solutions! Kind Regards,

Cliente fiável

Verificado pela Feefo

4 months ago

OK, but needs some work

search facility is not great, sometimes showing random products unrelated to search text. some products that are subject to a minimum order value do not have a notification on their details. Some...

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Esther

Ricoh eShop - UK

3 months ago

Hi There Thank you for your honest feedback and for highlighting both what worked well and what needs improvement. We’re glad the order basket and checkout experience were smooth, and we appreciate you sharing the issues with search results, product details, and minimum order notifications.We’ve passed your comments to our eShop team, as they’re actively improving these areas. Your input genuinely helps us enhance the platform. If you’d find it useful, I’d be happy to arrange a quick live demo to walk you through tips, features, and ways to get the best results from the site. Reach out to us on our Live chat and let us know a time that suits you. Kind Regards

Cliente fiável

Verificado pela Feefo

4 months ago

Happy with the service.

The web site is easy to use and has a variety of products, the delivery is quick and we are happy with the products and service.

Esther

Ricoh eShop - UK

4 months ago

Hi there, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re happy with our service. It’s great to know that you find the website easy to use, appreciate the wide variety of products, and are pleased with the quick delivery. Providing a smooth and reliable experience from browsing to delivery is exactly what we aim for, so your feedback truly means a lot to us. If you ever need any further assistance, we're always here to help! Feel free to join us on LinkedIn to stay updated on our latest news, products, and solutions. Kind Regards,

Cliente fiável

Verificado pela Feefo

4 months ago

Esther

Ricoh eShop - UK

4 months ago

Hi there, Thank you so much for leaving us a 5-star review! Your support means a lot to us, and we’re thrilled to know you had a positive experience. If you ever need any assistance or have feedback to share, we’re always here to help. Also, feel free to join us on LinkedIn to stay updated on the latest news, products, and solutions. Kind Regards,

Christine

Verificado pela Feefo

GBR

4 months ago

O que Christine disse sobre Ricoh eShop - UK:

TONERS, PRINTING PAPERS AND BOXES

excellent customer service and have a variety of good quality of products.

Esther

Ricoh eShop - UK

4 months ago

Hi Christine, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’ve had an excellent experience with our customer service and that you’re happy with the variety and quality of our toners, printing papers, and boxes. Providing reliable products and supportive service is exactly what we strive for, so your feedback truly means a lot to us. If there’s ever anything more we can help with, please don’t hesitate to get in touch—we’re always here to support you. Also, feel free to join us on LinkedIn to stay updated on our latest news, products, and solutions! Kind Regards,

Trusted Customer

Verificado pela Feefo

4 months ago

O que Trusted Customer disse sobre Ricoh eShop - UK:

Lovely

The service is great and I get good help from Emma.

Esther

Ricoh eShop - UK

4 months ago

Hi there, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a great experience with the Ricoh eShop and received helpful support from Emma. Providing excellent service and making the process smooth for our customers is exactly what we aim for, so your feedback means a lot to us. If you ever need any further assistance or have questions, we’re always here to help! Also, feel free to join us on LinkedIn to stay updated on the latest news, products, and solutions. Kind Regards,

Cliente fiável

Verificado pela Feefo

4 months ago

Esther

Ricoh eShop - UK

4 months ago

Não recebeu um convite para avaliar?

Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

Parte da iniciativa Treefo

Trabalhamos com a Ecologi para financiar projetos de plantação de árvores em troca das avaliações recolhidas por Ricoh eShop - UK

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Porquê confiar nas avaliações da Feefo?

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Ricoh eShop - UK Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?