Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Renovation Plan Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/renovation-plan | Feefo

A apresentar todos os 192 comentários

Elizabeth

Verificado pela Feefo

GBR

9 days ago

O que Elizabeth disse sobre Renovation Plan:

Confident in policy

I am confident that I have the correct insurance for the renovation project I am undertaking and that is very important to me. The process was simple and I was required to submit an acceptable...

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Louise Kerridge

Renovation Plan

9 days ago

Good afternoon, Thank you very much for your kind feedback it’s greatly appreciated. we are really pleased to hear that you feel confident in your cover and that the process was straightforward for you. We aim to make arranging and managing your policy as simple and efficient as possible, so it’s great to know this has been your experience, both when initially taking out the policy and when extending it. If you need any further assistance at any point, please don’t hesitate to get in touch. Kind regards Renovation Plan Team

James

Verificado pela Feefo

GBR

11 days ago

O que James disse sobre Renovation Plan:

Highly Recommend all all counts

Very quick turn around for the quote and best price compared to 2 other providers. Very easy process and communication was fantastic.

Louise Kerridge

Renovation Plan

11 days ago

Thank you very much for your kind feedback. I’m really pleased we were able to provide a quick turnaround and a competitive quote for you. It’s great to hear that you found the process straightforward and our communication helpful — that’s exactly the experience we aim to deliver. If there’s anything further we can assist you with, please don’t hesitate to get in touch.

Simon

Verificado pela Feefo

GBR

1 month ago

O que Simon disse sobre Renovation Plan:

Corry Barn conversion to dwelling

I found the service very professional, helpful and informative. The regular reports and update requests assist with the running of my self build project.

Louise Kerridge

Renovation Plan

1 month ago

Thank you for taking the time to share your feedback. I’m delighted to hear that you’ve found our service professional, helpful and informative, and that the regular updates helped assist you insure your self-build project. Your comments are very much appreciated.

Cliente fiável

Verificado pela Feefo

2 months ago

Reccomended

Quickly understood our needs and were prompt and proactive in communications. Eleanor Deal was particularly impressive with her understanding and speed of response which went above and beyond what...

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Louise Kerridge

Renovation Plan

2 months ago

Thank you so much for your positive feedback. We’re delighted to hear that we were able to quickly understand your needs and support you with prompt, proactive communication throughout. I’m especially pleased that Eleanor Deal made such a strong impression. Her dedication, speed of response, and depth of understanding are qualities we value highly, and I will make sure your comments are shared with her and the wider team. We really appreciate you taking the time to share your experience, and we look forward to continuing to support you.

Cliente fiável

Verificado pela Feefo

2 months ago

Excellent service

Cliente fiável

Verificado pela Feefo

3 months ago

Good reputation, reasonably priced & helpful in explaining what was covered

Louise Kerridge

Renovation Plan

3 months ago

Thank you so much for your lovely feedback! We’re really pleased to hear our good reputation, pricing, and clear explanations made a positive difference. If you need anything else at all, we’re always here to help.

Cliente fiável

Verificado pela Feefo

4 months ago

Renovation insurance

I had an excellent experience with Renovation plan when I arranged renovation insurance for my extension project. I spoke to someone who was clear and easy to follow who made the process as painless...

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Louise Kerridge

Renovation Plan

4 months ago

Thank you so much for sharing your experience with Renovation Plan. We’re delighted to hear that the process was clear and straightforward, and that our team was able to make arranging your renovation insurance as smooth as possible. Your feedback means a lot to us, and we’re thrilled that we could support your extension project successfully. If you need any further assistance or support, please don’t hesitate to reach out. Wishing you all the best with your renovation!

Cliente fiável

Verificado pela Feefo

4 months ago

Recommend

Really helpful every time you contact them. Have one person to deal with which helps and they always respond quickly. Did have a claim which was dealt with efficiently.

Louise Kerridge

Renovation Plan

4 months ago

Thank you for your review, We’re delighted to hear that you have had quick responses and this has made it easier for you. It’s fantastic to know your claim was handled smoothly too, that’s exactly the level of service we aim to provide. If you ever need anything at all, please don’t hesitate to get in touch. We’re always happy to help!

Cliente fiável

Verificado pela Feefo

4 months ago

Cliente fiável

Verificado pela Feefo

6 months ago

Brooke C

Renovation Plan

6 months ago

Thank you for your positive review!

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Renovation Plan Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?