Thank you for your feedback.
On our website's FAQs we have written the following:
'Q. Does the car hire company need to see my Certificate of Insurance?
A. No. Our policy, subject to the terms & conditions of the Policy Wording, reimburses you for the amounts that are taken by your car hire company from your debit or credit card. In the event of an excess deduction by your car hire company you need to ensure that you collect all of the documents and evidence as described in our Policy Wording. When you return home you reclaim the excess deductions from us.
They may still try and sell you their additional excess waiver policy, but you may simply decline'.
There is also a lot in the news regarding this: http://www.bbc.co.uk/news/business-33509683
Your negative feedback is a reflection of your experience with the car hire company and not us or our product.
If you wish to discuss this then please do not hesitate to call me on 01483 347322, we would appreciate you reconsidering your feedback and amending accordingly.
Many thanks
Ian
Ian Pollicott
Eversure Insurance
