The price of my trip went down from $8900 to $7300 and they would not refund the difference. The I went to cancel (I bought extra protection) and so I asked to cancel her trip and they said 50%...
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Customer Service
Redtag.ca
8 months ago
Thank you for taking time to provide a review. We appreciate the frustration you must be feeling seeing the price drop before your departure. Please bear in mind all rates are solely determined by the tour operators. Prices do fluctuate and as you will hopefully concur, this is an area where we have absolutely no control. Please note, the Travel Protection purchased has Terms and Conditions, and depending on when you cancel some or all of the amounts will be held in a future travel credit with the supplier. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824
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Partilhar
MZ
MR JOSEPH ZAMMIT
Verificado pela Feefo
CAN
8 months ago
O que MR JOSEPH ZAMMIT disse sobre Redtag.ca:
Great prices and lists of options.
0
Partilhar
MH
MS RENEE HESS
Verificado pela Feefo
8 months ago
O que MS RENEE HESS disse sobre Redtag.ca:
Carla was great at Red Tag
Carla was fantastic!!!! She was really on the ball & always got back to me quickly. Highly recommend:)
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Partilhar
MK
MRS CORINNE KLASSEN
Verificado pela Feefo
CAN
8 months ago
O que MRS CORINNE KLASSEN disse sobre Redtag.ca:
Booked online
Received confirmation emails quickly
0
Partilhar
Cliente fiável
Verificado pela Feefo
8 months ago
Fast service and accurate
0
Partilhar
Cliente fiável
Verificado pela Feefo
8 months ago
Bad customer service
Very poor, trying to make me upgrade my package to accommodate adding my one month old baby when the room booked sleeps 4 people. Have spent 10 hours+ trying to resolve my issue and went directly to...
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Customer Service
Redtag.ca
8 months ago
Thank you for taking the time to provide a review. We are sorry to hear you experienced any upset with your recent reservation. Please note, we have to abide by the supplier's rules and terms and conditions for any changes or cancellation to the reservation. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824.
0
Partilhar
MS
MS CHELSEA Yvonne SHEEN
Verificado pela Feefo
CAN
8 months ago
0
Partilhar
DA
DARRYL
Verificado pela Feefo
CAN
8 months ago
O que DARRYL disse sobre Redtag.ca:
Great service agents
Cherie the service agent made the process very easy.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
