Ray Rose Ltd. Comentários

Dear Mark, I'm very sorry to hear that you are unhappy with the shoes you have received. There is, unfortunately no strict conversion between UK and US sizing systems, so sizes can vary between different manufacturers, and we are not familiar with Freed's sizing in order to comment on the comparison. However, our sizes are based on a traditional English size grading which, from our experience, has proven to be accurate in the vast majority of cases. Obviously if our sizing was as inaccurate as you have suggested, we would have a significant number of complaints that would force us to alter it. Provided that the shoes are as new and show no signs of wear, you are welcome to return them to us for exchange or a refund as per our returns policy (which you can see here). If you include a note with the returned shipment expressing your concern regarding the sizing, we will examine the shoes thoroughly to check that the sizing is correct, and if it appears that there has been a manufacturing error, and the size of that particular pair is incorrect, then we would be happy to issue a new pair, free of charge, or issue a full refund for the order. If you have any questions or further comments, please feel free to contact us at sales@rayrose.com and we will be happy to assist you.

I'm sorry to hear that the size of the shoes ordered wasn't suitable. Our sizes are based on a traditional UK size grading, so whilst everyone's feet are different and we cannot guarantee suitability for everyone, we do find our sizes to be accurate and suitable in the vast majority of cases. Our international size chart (which you can find on our website here) also includes an approximation of the appropriate UK size based on foot length, so this may be of some help for future reference. Provided that the shoes are as new and show no signs of wear, you are welcome to return them for exchange or a refund. We appreciate the inconvenience of returning shoes internationally, so customers are able to return items using whichever delivery service is cheapest/most convenient for them, and we offer a 10% discount on standard shipping for new pairs sent out in exchange.

I'm sorry to hear that the size of the shoes ordered wasn't suitable. Our sizes are based on a traditional UK size grading, so whilst everyone's feet are different and we cannot guarantee suitability for everyone, we do find our sizes to be accurate and suitable in the vast majority of cases. Our international size chart (which you can find on our website here) also includes an approximation of the appropriate UK size based on foot length, so this may be of some help for future reference. Provided that the shoes are as new and show no signs of wear, you are welcome to return them for exchange or a refund. We appreciate the inconvenience of returning shoes internationally, so customers are able to return items using whichever delivery service is cheapest/most convenient for them, and we offer a 10% discount on standard shipping for new pairs sent out in exchange.

I'm sorry to hear that the shoes ordered weren't suitable. Our sizes are based on a traditional UK size grading, so whilst everyone's feet are different and we cannot guarantee suitability for everyone, we do find our sizes to be accurate and suitable in the vast majority of cases. Our international size chart (which you can find on our website here) also includes an approximation of the appropriate UK size based on foot length, so this may be of some help for future reference. Provided that the shoes are as new and show no signs of wear, you are welcome to return them for exchange or a refund. We appreciate the inconvenience of returning shoes internationally, so customers are able to return items using whichever delivery service is cheapest/most convenient for them, and we offer a 10% discount on standard shipping for new pairs sent out in exchange.