Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

RAC Breakdown Cover Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

Cliente fiável

Verificado pela Feefo

5 years ago

Cowboys!

by not automatically renewing expensive policies

Avaliações de produtos

Data de compra: 02/09/2016

7

MG

Mr S Gardner

Verificado pela Feefo

6 years ago

O que Mr S Gardner disse sobre RAC Breakdown Cover:

Ripped off by auto renew

Ripped off by Auto renew alongside me taking out a policy. 1st Year was perfect at about £90. Then without my consent Rac auto-renewed my policy at a £27.50 a month(£330) per year. Along side that I...

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Avaliações de produtos

Data de compra: 27/11/2019

6

Cliente fiável

Verificado pela Feefo

6 years ago

not used any services yet

no thoughts

Customer Services

RAC Breakdown Cover

6 years ago

Hi,I am sorry to read that you have been left unhappy with the service provided and I can appreciate the frustration this must have caused you. If you would like us to look into this matter, please fill out our complaints form via the link below and our team will assign a case handler to investigate this accordingly.https://www.rac.co.uk/complaintsThank you, Gary

Data de compra: 22/01/2020

2

MP

Mr M Pegram

Verificado pela Feefo

6 years ago

O que Mr M Pegram disse sobre RAC Breakdown Cover:

Easy to complete

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Pegram,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Data de compra: 21/01/2020

0

MS

Mr S Smith

Verificado pela Feefo

6 years ago

O que Mr S Smith disse sobre RAC Breakdown Cover:

The cover needed

Great value for the money and that I can always rely upon the service

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Smith,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Avaliações de produtos

Data de compra: 27/01/2020

1

Cliente fiável

Verificado pela Feefo

6 years ago

Keep up the good work

They went well I had a few problems when I was a member before and they are still good and are will stay with you.

Customer Services

RAC Breakdown Cover

6 years ago

Hi,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Avaliações de produtos

Data de compra: 07/01/2020

0

Cliente fiável

Verificado pela Feefo

6 years ago

You’ve lost a customer.

Unhelpful. Not flexible. Will not be renewing my cover. You’ve lost a customer.

Customer Services

RAC Breakdown Cover

6 years ago

Hi,I am sorry to read that you have been left unhappy with the service provided and I can appreciate the frustration this must have caused you. If you would like us to look into this matter, please fill out our complaints form via the link below and our team will assign a case handler to investigate this accordingly.https://www.rac.co.uk/complaintsThank you, Gary

Avaliações de produtos

Data de compra: 11/01/2020

3

MW

Mrs N Welsh

Verificado pela Feefo

6 years ago

O que Mrs N Welsh disse sobre RAC Breakdown Cover:

Great service from advisor, help retain a customer and reduce my cost

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mrs Welsh,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Avaliações de produtos

Data de compra: 24/01/2020

0

MT

Mr S Teggart

Verificado pela Feefo

6 years ago

O que Mr S Teggart disse sobre RAC Breakdown Cover:

Great service and no problems

Great service so easy to deal with

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Teggart,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Data de compra: 03/01/2020

0

ML

Mr J Newton-Lewis

Verificado pela Feefo

6 years ago

O que Mr J Newton-Lewis disse sobre RAC Breakdown Cover:

All hunky dory so far!

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Newton-Lewis,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Data de compra: 07/01/2020

0

RAC Breakdown Cover Comentários

RAC Breakdown CoverOutros comentários a este produto (9,301)Ver Web site do ProdutoNever had to use them, they've been skimming my account for the past 4 years taking more and more money without my knowledge

RAC Breakdown CoverOutros comentários a este produto (9,301)Ver Web site do ProdutoRipped off by Auto renew alongside me taking out a policy. 1st Year was perfect at about £90. Then without my consent Rac auto-renewed my policy at a £27.50 a month(£330) per year. Along side that I...Saiba mais

RAC Breakdown CoverOutros comentários a este produto (9,301)Ver Web site do ProdutoGreat value for cover required

RAC Breakdown CoverOutros comentários a este produto (9,301)Ver Web site do ProdutoI now you are good as I am a old member, and I know you are good in you work that is why I have joined again.

RAC Breakdown CoverOutros comentários a este produto (9,301)Ver Web site do ProdutoYou’ve lost a customer...

RAC Breakdown CoverOutros comentários a este produto (9,301)Ver Web site do ProdutoGreat service happy customer

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?