Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Petcover Australia Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 2,290 comentários

LAURENCE

Verificado pela Feefo

Mount Barker

10 years ago

O que LAURENCE disse sobre Petcover Australia:

Tedious process

I had to call Petplan yet again as they had not applied my multi pet discount. This is beyond the joke as I was promised it would be fixed ages ago and yet I have to waste more time on the phone....

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Petplan Australia

Petcover Australia

10 years ago

Hi Laurence

Thank you for your feedback. I will pass this onto the relevant department to review and follow up on this for you.
Have a pleasant week.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Laurence

Just a quick update. We have spoken to the Underwriting Department and a Multi-Pet Discount has already be applied to one of your policies, and stated the other 2 will be applied upon policy renewal.

If you have any further enquiries please do not hesitate to call us on 1300 738 225.

Kind Regards

-The Petplan Team

LAURENCE

10 years ago

Well this is beyond the joke and your customer service is so bad. Despite your promises of updating my remaining two policies with the correct amount showing the multiple policy discount I have just received my renewal notice for Gomez and YET AGAIN no discount. How hard can it be? I can seriously say I will reconsider the renewal next year. I've got 4 pets insured so surely you'd think I'd be a valued customer but clearly not

Petplan Australia

Petcover Australia

10 years ago

Hi Laurence

We are really sorry about the inconvenience. The Multi-Pet Discount has now been applied to all policies. You will receive the policy information via email.

Have a good weekend.

-The Petplan Team

Data de compra: 03/06/2016

Rebecca

Verificado pela Feefo

10 years ago

O que Rebecca disse sobre Petcover Australia:

Quick and easy

Very good service have had no issues at all

Petplan Australia

Petcover Australia

10 years ago

Hi Rebecca

Thank you very much for your feedback. We are glad you have enjoyed our service thus far.
Have a great weekend.

- The Petplan Team

Data de compra: 28/06/2016

Cliente fiável

Verificado pela Feefo

10 years ago

Good Customer Service

I haven't made a claim so I can't review that section. The customer service was good however when I was initiating the pet insurance.

Petplan Australia

Petcover Australia

10 years ago

Hi Lauren

Thank you very much for your feedback! We are glad you have enjoyed our service thus far. I will pass this onto the Sales Department :)

Kind Regards,

-The Petplan Team

Data de compra: 28/06/2016

Louise

Verificado pela Feefo

Brisbane

10 years ago

O que Louise disse sobre Petcover Australia:

The consultant outlined the policy coverage clearly and in simple terms answered my question

Informativen and professional

Petplan Australia

Petcover Australia

10 years ago

Hi Louise

Thank you very much for your feedback, We are glad that you found our consultants helpful.

Kind Regards
-The Petplan Team

Data de compra: 28/06/2016

Diane

Verificado pela Feefo

Perth

10 years ago

O que Diane disse sobre Petcover Australia:

great experience

Friendly staff, always happy to help......I would highly recommend Petplan to all pet owners

Petplan Australia

Petcover Australia

10 years ago

Hi Diane

Thank you very much for your feedback, we are glad you have enjoyed our service thus far.
Have a great day!

- The Petplan Team

Data de compra: 27/06/2016

Cliente fiável

Verificado pela Feefo

10 years ago

initial service good but back up poor but open for review

When I spoke to Madison on the phone she was most helpful and helped set up the plan. I have still had no confirmation other than my payment notification regarding my policy. (either online or in the...

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Petplan Australia

Petcover Australia

10 years ago

Hi Jennifer

Thank you for your feedback, I will pass this onto the Sales Department to review.

Have a great day.

Kind Regards

-The Petplan Team

Data de compra: 27/06/2016

Cliente fiável

Verificado pela Feefo

10 years ago

Hassle free

Very happy with hassle free claim

Petplan Australia

Petcover Australia

10 years ago

Hi Pragati

Thank you very much for your feedback! We are glad you found our claims process sufficient.
Have a great day!

-The Petplan Team

Data de compra: 27/06/2016

Cliente fiável

Verificado pela Feefo

10 years ago

Disappointing

Claim was initially denied as my claim wasn't read properly and it was assumed I was claiming for a routine procedure. Also had to call multiple times and wait days for return calls and emails.

Petplan Australia

Petcover Australia

10 years ago

Hi Tracey

Thank you for your feedback. I will pass this straight onto the Claims Department.

Kind Regards

- The Petplan Team

Data de compra: 26/06/2016

Cliente fiável

Verificado pela Feefo

10 years ago

Too early to tell

Petplan Australia

Petcover Australia

10 years ago

Hi Beverley

Thank you for your honest feedback!
Have a great week.

-The Petplan Team

Data de compra: 24/06/2016

Kylie

Verificado pela Feefo

10 years ago

O que Kylie disse sobre Petcover Australia:

Friendly, professional and easy

Lucy was very helpful and kind when I phoned PetPlan for the first time. She knew all the answers to my many questions and never made me feel like I was wasting her time. I would definitely highly...

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Petplan Australia

Petcover Australia

10 years ago

Hi Kylie

Thank you very much for your feedback. We are very glad that you have enjoyed our service thus far! I will personally pass this onto Lucy and her management team.

Have a great week!

-The Petplan Team

Data de compra: 24/06/2016

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Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

Porquê confiar nas avaliações da Feefo?

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Petcover Australia Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?