Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Petcover Australia Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 2,292 comentários

Kathy Dull

Verificado pela Feefo

9 years ago

O que Kathy Dull disse sobre Petcover Australia:

excellent service over the phone but I have still not received the policy d...

excellent service over the phone but I have still not received the policy documents for Casper and it has now been 1 month since insuring him.

Petplan Australia

Petcover Australia

9 years ago

Hi Kathy,

We'll forward this on to the underwriting team who will follow this up. Thanks for the feedback.

Kind regards,

The Petplan Social Team

Data de compra: 18/02/2017

Cliente fiável

Verificado pela Feefo

9 years ago

The person I dealt with was very helpful and informative. They took a lot...

The person I dealt with was very helpful and informative. They took a lot of time to answer all of my questions and they were not at all pushy. They provided great service.

Petplan Australia

Petcover Australia

9 years ago

Hi Tara,

Thanks for the great feedback, we'll be sure to pass it on to the sales team.

Kind regards,

The Petplan Social Team

Data de compra: 18/02/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Petplan was the only provider I found who offered the cover I was looking f...

Petplan was the only provider I found who offered the cover I was looking for. The premium was competitive and the process was pretty straightforward.

Petplan Australia

Petcover Australia

9 years ago

Hi Penny & Dan,

Thanks for the great feedback. We're pleased we could help you find the right policy for you.

Kind regards,

The Petplan Team

Data de compra: 20/02/2017

Max Flander

Verificado pela Feefo

9 years ago

O que Max Flander disse sobre Petcover Australia:

Lots of inclusions too.

Petplan Australia

Petcover Australia

9 years ago

We're pleased you're happy with your policy, thanks for the feedback Max!

Kind regards,

The Petplan Social Team

Data de compra: 19/02/2017

Cathy Paintin

Verificado pela Feefo

9 years ago

O que Cathy Paintin disse sobre Petcover Australia:

Too many marketing calls

I initially signed up for 4 weeks free via my Vets. I was then bombarded with mobile phone calls and messages wanting to discuss Petplan. I am quite capable of making my own decisions with regards to...

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Data de compra: 18/02/2017

Cliente fiável

Verificado pela Feefo

9 years ago

I don't know whether you're more expensive, or the best value, or anything ...

I don't know whether you're more expensive, or the best value, or anything else. All I know is that you helped pay the enormous expenses when our beautiful dog needed it, so I always speak highly of...

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Petplan Australia

Petcover Australia

9 years ago

Hi Margaret & Dimity,

Thanks for the feedback! We're so pleased we could help with your dogs vet bills and that you now fully understand your policy. If you ever need any clarification with your policy or a general question, feel free to call us on 1300 738 225 and we'll be happy to help.

Kind regards,

The Petplan Social Team

Data de compra: 17/02/2017

Scott Whiston

Verificado pela Feefo

9 years ago

O que Scott Whiston disse sobre Petcover Australia:

Excellent service by Petplan Australia

great product and service

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Scott, we're happy you're with Petplan!

Kind regards,

The Petplan Social Team

Data de compra: 17/02/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Excellent service by Petplan Australia

Very helpful and happy to explain options in detail.

Petplan Australia

Petcover Australia

9 years ago

Hi Jodie,

Thanks for the feedback! We're happy we could help you out in making the tough decision of choosing the right plan for you and your pet.

Kind regards,

The Petplan Social Team

Data de compra: 16/02/2017

Angela Wisdom

Verificado pela Feefo

9 years ago

O que Angela Wisdom disse sobre Petcover Australia:

Average service by Petplan Australia

I rang and got 3 different answer to same question . not good enough

Petplan Australia

Petcover Australia

9 years ago

Hi Angela,

What was the question you were hoping to get an answer for? Also, what department was it that you spoke too?

Kind regards,

The Petplan Social Team

Data de compra: 15/02/2017

Jennifer & Stephen Finn

Verificado pela Feefo

9 years ago

O que Jennifer & Stephen Finn disse sobre Petcover Australia:

Tried to claim in an unrelated condition that was not covered for first 12 ...

Tried to claim in an unrelated condition that was not covered for first 12 months and it was denied. Currently getting my vet to verify this

Petplan Australia

Petcover Australia

9 years ago

Hi Jennifer & Stephen,

Any item that was disclosed at point of sale may become an exclusion and therefore any exclusion on your policy will not be covered. If the exclusion is only for 12 months it can be reassessed after this period to get it removed from your policy. Please take a look at your policy and if you have any questions, feel free to call us on 1300 738 225.

Kind regards,

The Petplan Social Team

Data de compra: 14/02/2017

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Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

Porquê confiar nas avaliações da Feefo?

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Petcover Australia Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?