Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Petcover Australia Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 2,292 comentários

Cliente fiável

Verificado pela Feefo

9 years ago

Poor customer service

The customer service extremely poor and not follow up with your inquiry. 1) They wrote my dog breed wrongly. 2) They reply you very slow regarding of their mistakes ( especially underwriting team...

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Petplan Australia

Petcover Australia

9 years ago

Hi Cicilia,

We're sorry to hear of your experience with Petplan, we assure you this is not common practice. If you have any other questions, feel free to call us on 1300 738 225 or email us at info@petplan.com.au

Kind regards,

The Petplan Social Team

Data de compra: 12/08/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Helpful & easy

Friendly, helpful staff .Happy with outcome. Easy to deal with.

Petplan Australia

Petcover Australia

9 years ago

Thanks for your great feedback Cindi, we're happy we could get you set up!

Kind regards,

The Petplan Social Team

Data de compra: 10/08/2017

Vickie Jolliffe

Verificado pela Feefo

9 years ago

O que Vickie Jolliffe disse sobre Petcover Australia:

I was only a new member before I loss my puppy, they paid all my vet bills and refunded some of the balance back to me. I was not expecting that

Petplan Australia

Petcover Australia

9 years ago

We're sorry to hear of your loss Vicki, thankyou for your feedback in this tough time.

Kind regards,

The Petplan Social Team

Data de compra: 07/08/2017

Maxine Bown

Verificado pela Feefo

9 years ago

O que Maxine Bown disse sobre Petcover Australia:

Excellent cover

Prompt service, friendly , informative and very helpful when we needed help. We would recommend them to anyone who needs pet insurance.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the fantastic feedback Maxine, we're happy we could get you set up quickly and help you out with any of your questions!

Kind regards,

The Petplan Social Team

Data de compra: 10/08/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Delay in Quoting

I requested a quote for pet plan cover. I never received the quote. I had to phone pet plan and ask them for a quote to be sent to me. I made this phone call 6 weeks after requesting quote. I think...

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Petplan Australia

Petcover Australia

9 years ago

Hi Melissa,

We apologise for any inconvenience this may have caused and assure you that this is not common. If there is anything further that you need, feel free to contact us via facebook or by email at info@petplan.com.au

Kind regards,

The Petplan Social Team

Data de compra: 25/07/2017

Kal Greenaway

Verificado pela Feefo

9 years ago

O que Kal Greenaway disse sobre Petcover Australia:

Outstanding service and dedication to their customers

Petplan are very easy to deal with. They are prompt with their service,pleasant on the phone and really know their business. During traumatic and emotional times they are supportive and understanding

Petplan Australia

Petcover Australia

9 years ago

Thanks for the wonderful feedback Kai, we're happy we can help you through all these times!

Kind regards,

The Petplan Social Team

Data de compra: 07/04/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Great first experience

My first experience with a pet insurance company, and I must say I was totally satisfied, Pet plan was totally competent, fair and hassle free, couldn't be happier.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Donna and Bruce, we're happy we could get you started so quickly and easily!

Kind regards,

The Petplan Social Team

Data de compra: 03/08/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Explained the options over the phone

Petplan Australia

Petcover Australia

9 years ago

Thanks for the review Kadir, we're happy we could help assist you in starting up your policy.

Kind regards,

The Petplan Social Team

Data de compra: 06/08/2017

Heidi Bampfield

Verificado pela Feefo

9 years ago

O que Heidi Bampfield disse sobre Petcover Australia:

Amazing Service

Helpful online service. Clearly explained products.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Heidi, we're happy we could assist you in starting up your policy.

Kind regards,

The Petplan Social Team

Data de compra: 05/08/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Fabulous customer service, and helpful staff, I have recommended PetPlan to friends and work colleagues. Thank you.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the fantastic feedback Prue and Diego, we're happy we could make the process as easy as possible for you!

Kind regards,

The Petplan Social Team

Data de compra: 03/08/2017

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Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

Porquê confiar nas avaliações da Feefo?

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Petcover Australia Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?