O que Sephen Joshua Koshy disse sobre NobleOak Life Limited:
Excellent
Detailing about the product and assisting for completing the insurance application
0
Partilhar
ST
Shanti Tatineni
Verificado pela Feefo
6 days ago
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 days ago
Good experience!
Easy, fast and efficient application and review and approved in very short time.
0
Partilhar
Cliente fiável
Verificado pela Feefo
8 days ago
RACGP discount not applied against my knowledge
Very friendly fellow
But I the whole point of contacting Noble Oak was that RACGP members get the 15% discount.
i had discussed this with your reps over the phone previously. And I had difficulty...
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Steve
NobleOak Life Limited
6 days ago
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience and understand your frustration. This is not the level of service or experience we aim to deliver to our customers.
We have investigated the matter and feedback has been provided to the team to help ensure the correct discounts are consistently applied for eligible customers going forward, and to make sure we are always offering the opportunity to hear about our other products.
To resolve the issue, a member of our Client Services team will be in contact with you shortly to rectify the discount issue. They will also be happy to talk you through our other insurance products, including Income Protection, to ensure you have access to the cover options that best meet your needs.
Thank you for bringing this to our attention. We appreciate your feedback as it helps us continue to improve the experience we provide to our customers.
Kind regards,
Stephen
NobleOak - Operations Manager
0
Partilhar
Cliente fiável
Verificado pela Feefo
10 days ago
No
No one has followed up
Steve
NobleOak Life Limited
6 days ago
Thank you for taking the time to provide your feedback. We're sorry for the miscommunication and understand how frustrating this experience would have been. This is not the standard of service we strive to provide for our customers.
We have investigated the matter and provided feedback to the relevant team member to help ensure better customer outcomes in the future.
I understand that a member of our Sales Care team contacted you yesterday and confirmed that your cover is in place. We appreciate the opportunity to clarify the situation and resolve your concerns.
If there is anything further we can assist you with, please don't hesitate to reach out. Thank you again for your feedback, as it helps us continue to improve our service.
Kind regards,
Stephen
NobleOak - Operations Manager
0
Partilhar
Cliente fiável
Verificado pela Feefo
10 days ago
Life insurance
Great service and sorted in a few days
0
Partilhar
MS
Mariska Setionago
Verificado pela Feefo
11 days ago
O que Mariska Setionago disse sobre NobleOak Life Limited:
Great service
0
Partilhar
Cliente fiável
Verificado pela Feefo
15 days ago
Good communication
Aaron was nice to talked through and able to explain and respond to my inquiries in the soonest possible time. Will recommend highly to my family and friends.
0
Partilhar
PU
Primali Udawatta
Verificado pela Feefo
AUS
16 days ago
O que Primali Udawatta disse sobre NobleOak Life Limited:
Professional
Professional and courteous staff… easy to talk and explained everything I need
0
Partilhar
MG
Michael Gainer
Verificado pela Feefo
AUS
26 days ago
O que Michael Gainer disse sobre NobleOak Life Limited:
Good experience
Good customer service and gave a good quote. Easy to get approval after a few questions.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
