Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Nature's Variety Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

CU

Customer

2 years ago

Suportes multimédia carregados

Ver todos os (1) suportes multimédia

O que Customer disse sobre Nature's Variety:

Cannot contact.

Order hasn't arrived, impossible to contact. All web forms say there's an error and won't submit, and all emails are no reply. Will have to raise a claim with bank to get refund. I would not...

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Natures Menu Customer Services

Nature's Variety

2 years ago

Good Morning I have looked at the case logged in our system and can advise that when we have checked with DPD they tried to deliver to you on the 6th of June and again on the 7th of June and both times no one was home and with no instruction to leave, the parcel was returned to us and we have processed a refund accordingly. I can advise that you can leave delivery instructions via the DPD app or on the link when the delivery notification emails comes out to you and the driver will leave as instructed. Wishing you a pleasant day ahead Kind regards Natures Menu Team

Avaliações de produtos

Data de compra: 05/04/2023

1

Cliente fiável

3 years ago

Good product, faulty website, increased price during purchase process

Good product

Natures Menu Customer Services

Nature's Variety

3 years ago

Good afternoon Thank you for taking the time to leave us your feedback, your comments are appreciated and will be shared with our colleagues. Good to hear that you are happy with our Natures Variety Meat Boost :) Wishing you a pleasant afternoon ahead Natures Menu Team

Avaliações de produtos

Data de compra: 02/05/2023

0

CU

Customer

3 years ago

O que Customer disse sobre Nature's Variety:

great food great delivery

Fast delivery excellent customer service

Natures Menu Customer Services

Nature's Variety

3 years ago

Thank you for your kind comments and valued custom. Great to hear that our home delivery service works well for you and that your cats are enjoying our Natures Menu Selected Dried product 😊 Wishing you a pleasant afternoon ahead, all the very best Claire

Avaliações de produtos

Data de compra: 30/04/2023

1

Cliente fiável

3 years ago

Product great packaging for posting needs improving

Packing for postage very inferior. Not sealed effectively and product lost. Sellotape not sufficient. Needs improvement

Natures Menu Customer Services

Nature's Variety

3 years ago

Thank you for taking the time to leave us your feedback, your comments are appreciated and will be shared with our warehouse team, if you have any images of the delivery, please send through to info@naturesmenu.co.uk. Wishing you a pleasant afternoon ahead Kind regards Natures Menu Team

Data de compra: 28/04/2023

0

Cliente fiável

3 years ago

The only food my cat will eat!

Excellent. Order completed and despatched speedily.

Natures Menu Customer Services

Nature's Variety

3 years ago

Thank you for your kind comments and valued custom. Great to hear that our home delivery service works well for you and that your cat is enjoying our Natures variety Selected Dried product 😊 Wishing you a pleasant Bank Holiday weekend ahead, all the very best Claire

Avaliações de produtos

Data de compra: 28/04/2023

0

CU

Customer

3 years ago

O que Customer disse sobre Nature's Variety:

My order has not been completed (should have been delivered 25/04/2023) and I have been unable to contact them to complain. I have tried phoning, just a recorded message, I've tried through facebook...

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Natures Menu Customer Services

Nature's Variety

3 years ago

Good Morning I am sorry to hear of this issue, we have been in touch today with our apologies and have arranged for this order to be delivered to you tomorrow. All the very best and wishing you a pleasant Bank Holiday weekend ahead Kind regards Natures Menu Team

Avaliações de produtos

Data de compra: 23/04/2023

0

CU

Customer

3 years ago

O que Customer disse sobre Nature's Variety:

My Pomchi is a fussy eater yet she seems to love your freeze dried food

Natures Menu Customer Services

Nature's Variety

3 years ago

Thank you for taking the time to leave us your feedback, your comments are appreciated. Lovely to hear that your Pomchi is enjoying our Natures Variety freeze-dried food :) Wishing you a pleasant Bank Holiday weekend ahead Kind regards Claire

Data de compra: 21/04/2023

0

Cliente fiável

3 years ago

Excellent customer service

They sorted out my customer service issues promptly and satisfactorily. Claire Parkinson was particularly helpful.

Natures Menu Customer Services

Nature's Variety

3 years ago

Thank you for taking the time to leave us your feedback and comments, it is good to hear that your issues were resolved by our colleague to your satisfaction. Wishing you a pleasant Bank Holiday weekend ahead, kind regards Natures Menu Team

Avaliações de produtos

Data de compra: 19/04/2023

0

Cliente fiável

3 years ago

Fussy eaters

My 2 dogs became very picky eaters after their 1st season, I persisted with the raw food and tried many other options. Eventually we found Nature’s Variety, it’s been working for a while now so I’m...

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Natures Menu Customer Services

Nature's Variety

3 years ago

Thank you for taking the time to leave us your feedback, your comments are appreciated. Great to hear that your 2 dogs are enjoying our Natures variety freeze-dried product :) Wishing you a pleasant Bank Holiday weekend ahead Kind regards Claire

Avaliações de produtos

Data de compra: 18/04/2023

0

AD

Ann Davies

3 years ago

O que Ann Davies disse sobre Nature's Variety:

My dog loves it

Good service

Natures Menu Customer Services

Nature's Variety

3 years ago

TThank you for your kind comments and valued custom. Great to hear that our home delivery service works well for you 😊 Wishing you a pleasant Bank Holiday weekend ahead, all the very best Claire

Data de compra: 17/04/2023

0

Nature's Variety Comentários

Turkey Complete Freeze Dried Food For Adult DogsOutros comentários a este produto (8)Ver Web site do ProdutoDidn't arrive so cannot say if any good

100% Turkey Freeze Dried Meat Bites For Adult DogsOutros comentários a este produto (5)Ver Web site do ProdutoDidn't arrive so cannot say if any good.

FREE RANGE CHICKEN Meat Boost For Adult DogsOutros comentários a este produto (106)Ver Web site do ProdutoGood product, poor purchase experience

FREE RANGE CHICKEN Selected Dry For KittensOutros comentários a este produto (11)Ver Web site do ProdutoMy cats love it , good wholesome food

Original No Grain Sterilised Turkey Original Dry For Adult CatsOutros comentários a este produto (2)Ver Web site do ProdutoNot given yet so we will see!

MULTIPACK Original Pâté For Small Breed DogsOutros comentários a este produto (40)Ver Web site do ProdutoI still haven't received it !

100% Chicken Freeze Dried Meat Bites For Adult DogsOutros comentários a este produto (5)Ver Web site do ProdutoHaven't tried yet but they are a good price.

MULTIPACK Original Pâté For Small Breed DogsOutros comentários a este produto (40)Ver Web site do ProdutoMy dog is a big fan of the product.

Multipack Complete Freeze Dried Food For Adult DogsOutros comentários a este produto (10)Ver Web site do ProdutoAs they are big chewers I thought they would like the chewiness of this food. Good range of flavours and to store.

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?