Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Mercantile Trust Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 146 comentários

Cliente fiável

Verificado pela Feefo

1 day ago

Bridging Loan

It was good but prolonged for some reason

Mercantile Trust

13 hours ago

Thank you for your feedback. We’re pleased you had a good experience overall, although we’re sorry the process took longer than expected. We appreciate your patience and will use your comments to help us improve. Thanks, Mercantile Trust

Sharon Lang

Verificado pela Feefo

3 days ago

O que Sharon Lang disse sobre Mercantile Trust:

Excellent service

First class service from start to finish

Mercantile Trust

2 days ago

Hi Sharon, Thank you for your lovely feedback. We’re delighted you were happy with the service you received and appreciate you taking the time to share your experience. Thanks, Mercantile Trust

Ayden Aucote

Verificado pela Feefo

GBR

9 days ago

O que Ayden Aucote disse sobre Mercantile Trust:

I dealt with Rebecca who was great at answering quickly. An easy app to communicate with her too

Mercantile Trust

6 days ago

Thank you for taking the time to leave us such a lovely review. We really appreciate your feedback. Thanks, Mercantile Trust

Cliente fiável

Verificado pela Feefo

13 days ago

Excellent Customer Service

Excellent customer service and quick processes.

Mercantile Trust

10 days ago

Thank you for your lovely feedback. We’re pleased you received excellent service and found the process quick and straightforward. Thanks, Mercantile Trust

Cliente fiável

Verificado pela Feefo

17 days ago

Excellent service

Very helpful, friendly and made the whole process easy from start to finish. Any questions I had were answered quickly, and Michelle was always on hand to help out. Would definitely recommend.

Mercantile Trust

16 days ago

Thank you for your lovely feedback and recommendation. We’re delighted you had such a positive experience, and we’ll be sure to pass your kind words on to Michelle. Thanks, Mercantile Trust

Cliente fiável

Verificado pela Feefo

1 month ago

Highly well organised and professional service.

Outstanding in all aspects. My application for a substantial loan was thoroughly considered, processed and approved in a very reasonable time span. I would particularly commend Vicky and Lewis for...

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Mercantile Trust

1 month ago

Thank you for your kind review. We’re delighted you had such a positive experience, and we’ll be sure to pass your lovely comments on to Vicky and Lewis. Thanks, Mercantile Trust

Cliente fiável

Verificado pela Feefo

1 month ago

Great Service!

I worked with Truffle to secure a second charge with Mercantile Trust in order to gift funds to my parents so they could purchase a property. The service from day one was excellent. Both Truffle and...

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Mercantile Trust

1 month ago

Thank you for taking the time to leave such a fantastic review! We’re delighted we could support you throughout the process and really appreciate your recommendation. We’ll share your kind words with the team. Thanks, Mercantile Trust

Cliente fiável

Verificado pela Feefo

1 month ago

SERVICE

Excellent service was given to me by Mercantile Trust and with a very speedy process it made the whole experience very stress free.

Mercantile Trust

1 month ago

Thank you for your kind review! We’re really pleased we could help and appreciate you taking the time to share your experience with us. Thanks, Mercantile Trust

Sophie Cryer

Verificado pela Feefo

1 month ago

O que Sophie Cryer disse sobre Mercantile Trust:

Swift and professional

Mercantile Trust

1 month ago

Thank you for your feedback Sophie! We’re pleased to hear you found our service swift and professional. We really appreciate you taking the time to share your experience. Thanks, Mercantile Trust

Heather Harvey

Verificado pela Feefo

GBR

2 months ago

O que Heather Harvey disse sobre Mercantile Trust:

Happy with our Loan.

Mercantile Trust were professional and friendly. They moved the process along smoothly and efficiently. We felt hopeful about our loan situation and they listened when there was a bump along the way...

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Mercantile Trust

2 months ago

Thank you so much for your lovely feedback Heather. We’re really glad to hear you felt supported and listened to throughout the process. Thanks, Mercantile Trust

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Mercantile Trust Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?