Mark Warner Comentários

Please accept my sincere apologies for what happened. My colleague in the sale department initially overlooked the email you had sent. This was then picked up by another member of the team and dealt with when the chaser email from you was received. We don't know who you spoke to and why you didn't receive a call back - again, this much regretted as the team normally have a great reputation for excellent customer service. Suffice to say, your comments have been escalated and discussed with the team members concerned and we are grateful to you for taking the time to post your comments. Best wishes, Gordon Spence, Head of Customer Services