Sometimes took 2 -3 days to receive a response. Often replies did. It answer the question asked. App was very difficult to navigate. Very poor value for the cost. Not all transfers were covered in...
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Macs Adventure
1 year ago
Thank you for your feedback. We are sorry to hear about the issues you experienced during your trip. We strive to provide the best service and accommodations for our customers, and it is disappointing to learn that we fell short in several areas.
To address your concerns thoroughly, we would like to investigate further. We will contact you directly to gather more details and work towards a satisfactory resolution. Your input is valuable in helping us improve our services. Thank you for bringing these matters to our attention.
10
Partilhar
Cliente fiável
Verificado pela Feefo
1 year ago
Generally very good.
I completed a questionnaire after the event asking for MA to contact me re feedback on the accommodation. I’m still waiting for that call and I think it is important that MA...
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0
Partilhar
Cliente fiável
Verificado pela Feefo
1 year ago
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 year ago
Best of the Camino
Excellent service overall! Macs communicated promptly and effectively and did everything they said they would do. We had one problem which arose from a misunderstanding, and Macs effected a very...
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Macs Adventure
1 year ago
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with Macs Adventure. Effective communication is a top priority for us, and we're glad to know we could resolve the misunderstanding to your satisfaction. Your feedback motivates us to keep delivering great service. We look forward to assisting you on your next adventure!
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 year ago
Well planned routes with excellent accommodation.
Excellent app, easy to use, and lets you know if you go off track which is helpful. All the accommodation booked was excellent . A couple of the tracks were closed for building/ forestry works which...
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Macs Adventure
1 year ago
Thank you for your feedback! We're delighted to hear that you found our app easy to use and helpful for staying on track. It's great to know that the accommodations met your expectations. We apologize for any inconvenience caused by the closed tracks due to construction or forestry work. We appreciate your understanding and will work to ensure our information is as accurate as possible for future travelers. We hope to see you on another adventure soon!
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 year ago
Great support
Regular updates, flexible approach and great app.
0
Partilhar
DA
Douglas Ash
Verificado pela Feefo
Vancouver
1 year ago
O que Douglas Ash disse sobre Macs Adventure:
First rate experience
First rate from route planning to accomodation to acrual route via their app. Highly recommend.
Amara
Macs Adventure
1 year ago
Thank you for your feedback! We’re thrilled to hear that you had a first-rate experience from route planning to accommodations and using our app. Your recommendation means a lot to us, and we look forward to helping you on your next adventure!
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 year ago
Prompt service
Responsive service
Satisfied with results
An employee of the ferry company would not honor the information MACS sent us to confirm arrangement for the company to bill MACS for the fare. We had to...
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Macs Adventure
1 year ago
Thank you for your feedback! We're glad to hear that you were satisfied with our service and that we could resolve the issue with the ferry fare. We appreciate you bringing this matter to our attention, as it helps us improve the experience for all our customers. Thank you for choosing Macs Adventure!
0
Partilhar
CL
Clare
Verificado pela Feefo
Belfast
1 year ago
O que Clare disse sobre Macs Adventure:
Would definitely recommend
Mac’s transferred all our luggage safely each day, such a relief after a full days walking!
Accommodation was easy to find and decent standards.
One slight transfer issue with number of passengers,...
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Amara
Macs Adventure
1 year ago
Thank you for your feedback! We’re thrilled to hear that your luggage transfers went smoothly, allowing you to enjoy your walks without the added worry. It’s great to know that you found the accommodations to be easy to locate and of good quality. We appreciate your understanding regarding the transfer issue and are glad it was resolved quickly. Thank you for your recommendation, and we look forward to assisting you with your future adventures!
0
Partilhar
HR
Heidi Robertson
Verificado pela Feefo
Lunenburg
1 year ago
O que Heidi Robertson disse sobre Macs Adventure:
Amalfi Coast
Professional from start to finish. Taylor was our consultant. Great communicator, very responsive. She did a fantastic job. Everything was as described. Flawless
Amara
Macs Adventure
1 year ago
Thank you for your feedback! We're delighted to hear that Taylor provided you with such excellent service and that everything met your expectations. We pride ourselves on professionalism and clear communication, so it’s wonderful to know you experienced that throughout your journey. We look forward to assisting you again in the future!
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
