Poor service from people who do not care. Poor communication at best. I ordered items online for a pickup. I drove 800km to get there and I talked to an assistant on the phone. She told me the...
Finally after waiting 2 months my triple bunk bed has arrived! The second box was lost in transportation and it was such a long process for lux living to resend the second box again. Lack of...
Very very poor , took one month to hear from them after my purchase , end up asking for a refund and still waiting for get my money back
Avaliações de produtos
Data de compra: 24/04/2021
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Cliente fiável
4 years ago
If I could rate Luxo Living zero stars I would. Terrible customer service and follow up. I purchased two side tables in April which I returned within a week complying with all refund conditions...
Super easy website to use and great service personnel if ever there's a query or problem. I have been searching for these bag sealers for ages and never dreamed i would find them here. Thank you Luxo
If only I could give zero stars. I ordered two of the same bed and only one was ever dispatched. Two weeks later same story, item waiting for courier to pick up. They have really bad complaints...
Still yet to receive this rug. Have been chasing this up everyday for over a week now and no one seems to be able to know where it is. I was sent out a tracking number but the couriers never received...
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Support
Luxo Living
5 years ago
Hi Jessica, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Rest assured we're already working on resolving this issue as quickly as possible.
Cliente fiável
5 years ago
Still yet to revive the Rug-ordered in March!!
Now I have an issue with a bed I purchased- came with stains and I had sent multiple pictures and was only offered $34.35 partial refund which will barely cover the cost of the stain Wichita I believe is glue and will not come out!!
Replied requesting an exchange or refund and. Surprise surprise have not heard back. I have been sleeping on the couch for over a week now.
Do not purchase from here. I have lodged a complaint with ACCC/ and also my credit card as a dispute, hopefully will get some sort of response.
Goods not received. Rated lost in transit. Have rung and emailed more than 10 times and keep getting told - oh its being processed or thanks for your patience or we will chase this up.
Tried two...
Delivery of furniture was expensive, chaotic and time consuming. One person sent without any lifting equipment, my pallets were roughly handled. Did not have the option to help assembly of furniture,...
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
