There’s nothing wrong with the products I received however, the shipping and customer service was terrible
Support
Luxo Living
5 years ago
Hi Meghan,
I understand your frustration sorry you had a bad experience with your order. Please contact us at support@luxoliving.com.au so we can make things right and investigate so this doesn't happen again.
Avaliações de produtos
Support
Luxo Living
5 years ago
Hi Meghan, We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
Support
Luxo Living
5 years ago
Hi Meghan,
We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
I ordered two LED beds and they didn't arrive for 15 business days. I had to email Luxo after 10 days about the delivery and they told me the beds weren't even shipped yet. When the beds finally...
Saiba mais
Support
Luxo Living
5 years ago
Hi Abbey, I appreciate your honest feedback here, and I am sorry we let you down and thank you for allowing us to resolve this matter for you.
I thought I'd try this out. Took me 3 hours to build, all the materials weren't accurate, the wood easily chipped. The draws holes didn't match up and now aren't sliding properly. I feel the product...
Saiba mais
Support
Luxo Living
5 years ago
Hi Tam, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We hope you will allow us to speak with you to discuss the situation.
Pretty good .. love the free & fast shipping. They all came safely! Even called me before it was brought to me. Thanks so much!!
Avaliações de produtos
Suportes multimédia carregados
Ver todos os (1) suportes multimédia
Data de compra: 01/04/2021
0
Partilhar
LM
Linda Mitchell
5 years ago
O que Linda Mitchell disse sobre Luxo Living:
This is my second time purchasing so quite happy.
Avaliações de produtos
Data de compra: 29/03/2021
0
Partilhar
Cliente fiável
5 years ago
I was told delivery would be 14 days almost a month later i get delivery after a couple of calls to your office
Support
Luxo Living
5 years ago
Hi Mark, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations in getting your ordered be delivered on time. Kindly check your inbox as our support officer has sent you an email.
The worst online purchase I have ever experienced. It all started when they booked delivery twice and didn't show up without even giving me notice. Then they delivered a defected bed which was not...
Saiba mais
Support
Luxo Living
5 years ago
Hi Despina,
Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve.
I ordered a 3 seater couch. It is miniature and feels like your sitting on concrete. Not I’mpressed with this purchase as the description said the product was soft/comfy etc and it’s not. I called...
Saiba mais
Support
Luxo Living
5 years ago
Hi Skye, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at support@luxoliving.com.au at your earliest convenience.
Avaliações de produtos
Data de compra: 30/03/2021
0
Partilhar
Cliente fiável
5 years ago
I purchased a bed, got delivered was left at front door in clear view for everyone to see. Then i built the bed one of panels is discoloured.
Support
Luxo Living
5 years ago
Hi Mariska, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. And thank you for allowing us to resolve this matter for you.
Avaliações de produtos
Data de compra: 30/03/2021
0
Partilhar
Cliente fiável
5 years ago
Really easy to buy online, the product arrived on time, very happy with my purchase.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
