It was non-existent. I sent them an email and a message via their instagram page but have had no response. There doesn’t seem to be a phone number to actually speak to anyone.
Michelle
Long Tall Sally
10 days ago
We're so sorry to hear that the footwear sizing was so inaccurate and that you've had difficulty getting in touch with us. We completely understand how frustrating and disappointing this must have been, especially when you've been trying to get some help.
This certainly isn't the experience we want you to have!
We've reached out to you via email today to request a few more details so we can look into this further and see how we can help.
Thank you for your patience, lovely, and we're really sorry again for the inconvenience caused
0
Partilhar
Cliente fiável
Verificado pela Feefo
10 days ago
Honest
Prompt delivery
0
Partilhar
Cliente fiável
Verificado pela Feefo
10 days ago
Perfect
Perfect, no complaints
0
Partilhar
NH
Nele Van Hoorebeke
Verificado pela Feefo
BEL
10 days ago
O que Nele Van Hoorebeke disse sobre Long Tall Sally:
All fine
0
Partilhar
Cliente fiável
Verificado pela Feefo
10 days ago
Great service but poor quality
Service was great, as mentioned before there were issues with Evri (as there always seems to be) but LTS were quick to refund the delivery and check to see where the parcel was.
Michelle
Long Tall Sally
10 days ago
Thank you so much for sharing your feedback with us! We're really pleased to hear you were happy with our customer service and that our team was able to help quickly with the delivery issues.
We're sorry to hear that the product quality didn't meet your expectations, though. We really appreciate your honest feedback, and we'll make sure your comments are passed on to the relevant team as we're always looking for ways to improve.
Thank you again for taking the time to share your experience with us! ✨
0
Partilhar
Cliente fiável
Verificado pela Feefo
11 days ago
Always good thank you.
0
Partilhar
Cliente fiável
Verificado pela Feefo
11 days ago
Perfect....!!
Perfect
0
Partilhar
SG
sophie Brüggemann
Verificado pela Feefo
11 days ago
O que sophie Brüggemann disse sobre Long Tall Sally:
a lot of potential
Overall, I am satisfied with the service.
I believe that if you place even more emphasis on quality, you could become much more in demand. The cuts of the trousers are often quite simple and don’t...
Saiba mais
0
Partilhar
JL
Jackie Lawson
Verificado pela Feefo
GBR
11 days ago
O que Jackie Lawson disse sobre Long Tall Sally:
Luxury dressing gown
Great service and quick delivery
0
Partilhar
Cliente fiável
Verificado pela Feefo
11 days ago
Good service arrived before expected
Katie
Long Tall Sally
11 days ago
thank you so much for the wonderful review! We're thrilled to hear that your order arrived ahead of schedule and that you were happy with our service. We appreciate your support!
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