The item rarely get delivered together. Although I have paid for the whole consignment online, I am then invoiced for follow on items and then chased for payment.
Charlotte
KCS Education
5 years ago
Good Afternoon, Many thanks for your feedback.
Unfortunately our website does this and this is being looked into by our web team to try and make this a better service. Going forward to stop this I would advise paying on account therefore you will only be invoiced for the items you receive at that time and you can call up and pay via card at point of invoice. Then any to follow items will be invoiced once they are back into stock and sent out to you. Hope this helps, if you have any further questions or queries please do not hesitate to contact us.
Kind Regards,
Charlotte Kingsbury
Avaliações de produtos
Data de compra: 24/11/2020
0
Partilhar
SS
St Marys Island Ce (aided) Primary Sch
Verificado pela Feefo
5 years ago
O que St Marys Island Ce (aided) Primary Sch disse sobre KCS Education:
Prompt delivery, easy ordering on the website.
Avaliações de produtos
Data de compra: 26/11/2020
0
Partilhar
Cliente fiável
Verificado pela Feefo
5 years ago
I can order on line, next day delivery, friendly, professional drivers
KCS used to be a very efficient company that was a pleasure to deal with but in recent months this has become quite the opposite. They take ages to answer the phone, literally on many occasion I have...
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Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately due to the current world pandemic our suppliers are struggling to get some goods. Our inventory team and our procurement team our working around the clock chasing suppliers and trying to source alternatives, i do apologise if some stock lines are not available. Our phone lines are open Monday - Friday 8am - 5pm, we are experiencing a high demand in calls and the customer experience team are answering the phones as fast as they can to solve everyone's queries/orders, please do hold and your call will be answered alternatively please do not hesitate emailing us at customerexperience@kcs.co.uk were we will be willing to assist you, get your call returned and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Avaliações de produtos
Data de compra: 20/11/2020
0
Partilhar
AN
Alphabets Childrens Nursery
Verificado pela Feefo
5 years ago
O que Alphabets Childrens Nursery disse sobre KCS Education:
Speedy delivery
Avaliações de produtos
Data de compra: 19/11/2020
0
Partilhar
CC
Cranbrook Parish Council
Verificado pela Feefo
5 years ago
O que Cranbrook Parish Council disse sobre KCS Education:
Still haven't been delivered, diabolical service!
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately item 06100518 was currently out of stock and due to the current pandemic our suppliers were struggling to get goods. The item has now arrived back in stock and has been allocated to you order. Our transport attempted delivery on 23/11 and the office was closed. The delivery is now coming back out to you tomorrow.If you have any further items that haven't arrived or any other queries please do not hesitate on calling our customer experience team on 0800 281 9440 or emailing us at customerexperience@kcs.co.uk were we will be willing to assist you and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Avaliações de produtos
Data de compra: 12/10/2020
0
Partilhar
Cliente fiável
Verificado pela Feefo
5 years ago
Prompt delivery, Good product.
Avaliações de produtos
Data de compra: 18/11/2020
0
Partilhar
TH
Trillium Montessori House
Verificado pela Feefo
5 years ago
O que Trillium Montessori House disse sobre KCS Education:
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
