Order was processed quickly and efficiently, unfortunately the product wasn't suitable for me. I returned it to the Women's Shelter and received my refund very promptly. Great service.
Ordered online, no interaction with people.
Items were posted and arrive.
Avaliações de produtos
Justin
Kally Sleep
5 years ago
Dear Customer,
Sorry to hear you didn't find the side sleeper pillow suitable for you, if you reach out to us at hello@kallysleep.co.uk we will be happy to help. We do offer a 14 night sleep trial, you can return the pillow and we can help recommend another pillow for you.
Kind Regards,
Kally Sleep Team
Justin
Kally Sleep
5 years ago
Dear Customer,
Sorry the Memory Foam Pillow was not suitable for you, we offer a 14 night sleep trial. You are able to return your pillow, please reach out to us at hello@kallysleep.co.uk.
Kind Regards,
Kally Sleep Team
Ordering and delivery process was fine. Customer Service experience was fine as I was able to return the pillow without issue .
Avaliações de produtos
Justin
Kally Sleep
5 years ago
Dear Customer,
I’m sorry to learn that you didn't find our cooling pillow suitable. Although our products are trialled extensively, everyone sleeps at a slightly different temperature.
Kind Regards,
Kally Sleep Team
I never recieved the item. I have opened a paypal dispute which they have not responded to.
Justin
Kally Sleep
5 years ago
Dear Customer,
We are very sorry the courier did not deliver your item. Could we get a replacement out to you on next day delivery? Please accept our apologies, you can reach us at hello@kallysleep.co.uk.
I have also sent you an email to follow up.
Kindest Regards,
The Kally Sleep Team
Cliente fiável
5 years ago
Kally Sleep contacted me and offered me a full refund, before sending out a new item for me with a different courier. Thanks for the good customer service.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
