Body pillow is a good quality product which didn't quite work as a gift so had to return. Returns policy & process is excellent. Returned items are donated to a homeless charity in London. Courteous...
Ordered one day arrived the next, first rate service
Avaliações de produtos
Data de compra: 01/02/2021
0
Partilhar
AB
Averil Birch
5 years ago
O que Averil Birch disse sobre Kally Sleep:
Very quick delivery.
Avaliações de produtos
Justin
Kally Sleep
5 years ago
Dear customer,
Sorry to hear you did not find the pillow suitable for you. Please reach out to us at hello@kallysleep.co.uk and we would be happy to help you find an alternative pillow.
Kind Regards,
Kally Sleep Team
The actual pillow is good but the cover is horrible and a really cheap material. I reached out on Instagram to give them feedback about the cover and they told me to email which I didn’t get around...
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Justin
Kally Sleep
5 years ago
Dear customer,
Sorry to hear this about your pillowcase, I have arranged for a replacement pillowcase to be dispatched to you. If you need any further assistance please reach out at hello@kallysleep.co.uk
Kind Regards,
Kally Sleep Team
I have order baby nest in light grey. Unfortunately it came very dark colour, totally different than the website. I have contacted customer services, but nothing happen.
Justin
Kally Sleep
5 years ago
Dear customer,
Sorry to hear you were not happy with the colour, and the grey did not match what you had expected.
We corresponded on email and a return was offered. Please reach out to us at hello@kallysleep.co.uk if you would like to follow up on this.
Kind Regards,
Kally Sleep Team
Really prompt service, from order to delivery and then to help correct and process a refund for a duplicate ordered in error. Everything responded to and acted on promptly, couldn't have asked for...
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