The worst travel company I’ve ever experienced
We were unable to book seats together on the aircraft we were unable to check-in
They could not provide us with a confirmation code for our...
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Lara Wherry
Jerseytravel
7 years ago
Thank you for taking the time to review your recent travel to Jersey, we are disappointed that you feel that the service levels did not meet your expectations.
We note that you completed your 'flight only' booking directly via our website, the prices displayed are transparent and were accepted by you when you confirmed your reservation. The flight selected is one of our many charter services that we offer, unfortunately due to the nature of the booking these seats do not generate their own individual code and are not compatible for online check in, clients are advised that check in can only be completed at the airport, for which there is no charge.
Golf clubs were added to your booking (airline supplement charged) so I am unsure why you advise that we didn't confirm these. On occasion the airline may not have sufficient space onboard your flight and carriage of exceptional items will be provided on the next available service if necessary.
We do very much hope this offers some clarity, if you wish to discuss further, please do not hesitate to contact us directly.
We do hope that you were able to enjoy your holiday in Jersey.
Thank you for your feedback, we are pleased our service level met your expectations. We look forward to welcoming you to the Channel Islands again soon.
Helpful staff who had excellent knowledge and gave good advice. Being inexperienced travellers we appreciated the help and assistance given when booking.
Lara Wherry
Jerseytravel
7 years ago
Thank you for your comments, we are pleased you enjoyed your holiday.
Jersey Travel.com sold us the holiday package and arrangements went ahead as expected.
Lara Wherry
Jerseytravel
7 years ago
Thank you for taking the time to review your recent stay in Jersey. We are sorry that the accommodation did not meet with your expectations and we do hope that this did not detract from the enjoyment of your holiday.
Avaliações de produtos
Data de compra: 09/09/2019
0
Partilhar
Cliente fiável
7 years ago
Easy way to book a holiday.
Lara Wherry
Jerseytravel
7 years ago
Thank you for your comments, we are pleased you enjoyed your holiday.
Thank you for taking the time to review your recent holiday. We are pleased you enjoyed your stay.
Avaliações de produtos
Data de compra: 09/09/2019
0
Partilhar
MB
Mrs B Butler
7 years ago
O que Mrs B Butler disse sobre Jerseytravel:
Excellent from start to finish of booking . Helpful staff.. More than five star service.
Will use again
Lara Wherry
Jerseytravel
7 years ago
Thank you very much for your lovely comments, we are pleased our service level met your expectations. We look forward to welcoming you to the Channel Islands again soon.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
