Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

JD Sports Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/jd-sports-uk-uk | Feefo

A apresentar todos os 91,084 comentários

Sarah Newnham

Swanley

4 years ago

Data de compra: 20/04/2020

O que Sarah Newnham disse sobre JD Sports:

Perfect service

Prompt delivery and order perfectly dispatched. Absolutely faultless. Thankyou

Avaliações de produtos

Cliente fiável

5 years ago

Data de compra: 11/04/2020

This is not good and I would like my money back

I have not received my parcel and you have havent sent me my money back

Avaliações de produtos

Stuart Stone

doncaster

5 years ago

Data de compra: 20/02/2020

O que Stuart Stone disse sobre JD Sports:

awful, thieves

awful, ordered items, parcel was damaged, an item was missing from it, this also happened once before about 6 months earlier or so, spent hundreds of pounds with JD. but not anymore after this,...

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Avaliações de produtos

Cliente fiável

5 years ago

Data de compra: 17/04/2020

Still waiting for refund from goods returned nearly a month ago i!

Long refund delay

Mollie

JD Sports

5 years ago

Hello, Thank you for your review. I am sorry to hear this! Looking into your account I can see that this has now been resolved for you and a refund has been processed, however I would like to thank you for your feedback as ultimately it helps us to improve. Nothing pleases us more than when our customers are happy. We hope to see you again soon. Many thanks. Mollie, JD Sports Online Review Team

Avaliações de produtos

Tyler Horton

Tamworth

5 years ago

Data de compra: 25/04/2020

O que Tyler Horton disse sobre JD Sports:

Where is my delivery

I have not received my parcel it’s been over 1 month and 1 week now

Mollie

JD Sports

5 years ago

Hello Tyler,Thank you for your review.I am sorry to hear this!So I am able to look into this further for you, please email your order details to us on: onlinereviews@JDSports.co.uk quoting reference: #10843360 in the subject.Many thanks.Mollie,JD Sports Online Review Team

Avaliações de produtos

Paul Hankinson

5 years ago

Data de compra: 23/04/2020

O que Paul Hankinson disse sobre JD Sports:

They keep delaying my order but give no reason!

My order was meant to arrive 2 days ago, I keep receiving the same text saying that the order is delayed. I sent an email to customer service and got no response. According to the order status it was...

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Mollie

JD Sports

5 years ago

Hello Paul, Thank you for your review. I am sorry to hear this! Looking into your account I can see that your order has now been delivered, however I would like to thank you for your feedback as ultimately it helps us to improve. Please be assured that nothing pleases us more than when our customers are happy and we would love to see you return. Many thanks. Mollie, JD Sports Online Review Team

Paul Hankinson

5 years ago

They eventually apologised months later, even that is unsatisfactory.

Avaliações de produtos

Tracey Wilkinson

Hayes

5 years ago

Data de compra: 16/04/2020

O que Tracey Wilkinson disse sobre JD Sports:

Make sure my order arrives and don't keep sending me to hermes who tell me its been delivered. When it has not

Mollie

JD Sports

5 years ago

Hello Tracey, Thank you for your review. I would like to apologise and thank you for your feedback regarding delivery as ultimately it helps us to improve. Please be assured that nothing pleases us more than when our customers are happy and we would love to see you return. We hope to see you again soon. Many thanks. Mollie, JD Sports Online Review Team

Lucy Garrett

5 years ago

Data de compra: 27/04/2020

O que Lucy Garrett disse sobre JD Sports:

I still haven't received my order, it now been a month? I have contacted you and still waiting to hear back from someone?

Mollie

JD Sports

5 years ago

Hello Lucy, Thank you for your review. I am sorry to hear this! Looking into your account I can see that this has now been resolved for you and a full refund has been processed, however I would like to thank you for your feedback as it really does help us to improve. We hope this experience has not put you off from shopping with us again in the future as we value your custom highly. Many thanks. Mollie, JD Sports Online Review Team

Avaliações de produtos

Stephen Driscoll

5 years ago

Data de compra: 15/04/2020

O que Stephen Driscoll disse sobre JD Sports:

Terrible service. Still waiting for my order after 8 days! Even with the current crisis this is much longer than any other order I have made from other stores.

Mollie

JD Sports

5 years ago

Hello Stephen, Thank you for your review. I am sorry to hear this! Looking into your account I can see that this has now been resolved for you and a full refund has been processed, however I would like to thank you for your feedback as ultimately it helps us to improve. Please be assured that we value your custom highly and would love to see you return. Many thanks. Mollie, JD Sports Online Review Team

Stephen Driscoll

5 years ago

Was resolved by myself purchasing from another retailer and receiving the kind of service customers expect, not by yourselves making me wait 14 days then simply returning my money.

Avaliações de produtos

Cliente fiável

5 years ago

Data de compra: 15/04/2020

wrong item sent

We were sent some socks instead of the football!

Mollie

JD Sports

5 years ago

Hello,Thank you for your review.I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing.Looking into your account I can see that you have been in touch with our customer care team regarding this, however if there is anything further I can assist you with in relation to this please do not hesitate to email us on: onlinereviews@JDSports.co.uk quoting reference: #10331466 in the subject.We really hope to see you again soon.Many thanks.Mollie,JD Sports Online Review Team

Cliente fiável

5 years ago

I have returned the socks but haven’t had any confirmation if they’ve been received and I’ve still not received the ball I ordered 14th April. Can you help with this please ?

Avaliações de produtos

Não recebeu um convite para avaliar?

Acerca de JD Sports

Supplying the latest and greatest branded street-style and sports fashion goods for over 30 years, with 1000s of exclusive products. JD Leads the way.

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0161 767 2745

JD Sports Fashion Plc, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR, United Kingdom

Serviço de apoio ao cliente

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Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?