Jaded London Comentários

Hey Shari!Thanks for taking the time to leave us a review!We are very sorry to hear that we have not exceeded your expectations regarding our shipping timeframe. After looking into your order, we can see that it was placed on 21st October 2021. You selected standard shipping this time which means that our delivery timeframe for this would be up to 10 working days according to our T&Cs. We are pleased to see that your order was successfully delivered to you on 29th October 2021 which sits within this timeframe. Once again, we're sorry for any inconvenience caused.We wish you a great day!The Jaded London Team.K.S

Hey Priscilla!Thank you for taking the time to leave us your feedback.We are sorry to hear that you have not yet received your order and we would love the opportunity to make this right for you.Please do contact our Customer Care team via our ‘contact us’ form online and our team will look into this as soon as possible. Be sure to enter ‘FEEFO’.As soon as we have received your email, we will begin an investigation with our shipping partner and have this matter resolved swiftly.Wishing you a great day!The Jaded London Team.K.S

Hey there,Thank you for taking the time to leave us a review.We are sorry to hear that you have not yet received your order and we would love the opportunity to make this right for you.We have located your enquiries and have chased those up with the relevant team. An investigation into the status of your order has been opened and our team are awaiting further updates.Rest assured, we will be in touch via email, as soon as we receive further information.One again, we apologise for any inconvenience caused and wish you a great day!The Jaded London Team.K.S

Hey there, Thanks for taking the time to leave us a review! We are so sorry to hear that your order is yet to arrive. After looking into your order, we can see that it was placed with standard shipping. Our standard shipping type may take up to 10 working days to arrive. As your order was placed on 1st November, it is still within the given timeframe. However should the order fail to appear within the given time period, please get in touch with our Customer Care team: customercare@jadedldn.com.As soon as we have received your email, we will begin an investigation with our shipping partner and have this matter resolved swiftly.Wishing you a great day!The Jaded London Team.K.S

Hey there! Thanks for taking the time to leave us a review. We would first like to take this opportunity to apologise to you for the delay in getting back to you. Our team aim to get back to each customer within 48hours. Your feedback is valuable to us and we will use it to consistently improve our services. We are truly sorry for any inconvenience caused and look forward to welcoming you back soon! The Jaded London Team. K.S

Hey Emma! Thank you for taking the time to leave us your feedback. We are sorry to hear that you have not yet received your order and we would love the opportunity to make this right for you. We have sent you an email with further information regarding the tracking of your order. Please note, the chosen delivery type for this order may take up to 10 working days to arrive. Once again, we are very sorry for any inconvenience caused and wish you a great day! The Jaded London Team. K.S

Hey Jayden! Thank you for taking the time to leave us a review.We are very sorry to hear that the issue you have raised was not resolved swiftly.Unfortunately, we are not able to amend items inside an order if these have already been picked and packed. However you are welcome to return the product to us, in which case we will refund you the order.Once again, we would like to apologise for failing to exceed your expectations when ordering with us. We hope to do better next time! Wishing you a lovely day, The Jaded London TeamK.S

Hey Florian!Thanks for taking your time to leave us feedback!We are sorry to hear that you have not yet received your order and we would love the opportunity to make this right for you.Please do contact our Customer Care team via our ‘contact us’ form online and our team will look into this as soon as possible. Be sure to enter ‘FEEFO’.As soon as we have received your email, we will begin an investigation with our shipping partner and have this matter resolved swiftly.Wishing you a great day!The Jaded London Team.K.S

Hey there!Thank you for taking your time to leave us a review!We would firstly like to take this time to apologise for the issues with receiving your order tracking information.Rest assured, we have now forwarded you the correct tracking information through email, where you will be able to easily follow the status of your order. Once again, we are truly sorry for any inconvenience caused. Your feedback is valuable to us and we will use it to consistently improve our services.We hope to do better next time and look forward to welcoming you back soon.The Jaded London Team.K.S

Hey there!Thanks for taking the time to leave us your feedback.We are sorry to hear that you have not yet received your order and we would love the opportunity to make this right for you.Please do contact our Customer Care team via our ‘contact us’ form online and our team will look into this as soon as possible. Be sure to enter ‘FEEFO’.As soon as we have received your email, we will begin an investigation with our delivery provider and have this matter resolved swiftly.In the meantime, we wish you a pleasant day!The Jaded London Team.K.S