Italian Breaks Comentários

Thank you for your kind review, we are thrilled that you enjoyed your stay and hope you will return soon!

Dear Larry, thank you for your lovely review and feedback. We are thrilled that you enjoyed your stay and wish to return! It has been a pleasure hosting you and we look forward to hosting you again soon!

Hello, Thank you for taking the time to share such detailed feedback. We are very sorry to hear that your experience did not meet your expectations. While we’re pleased that you found our concierge support helpful, we regret that you left disappointed with the villa and your stay in the area, and that your time at the villa left you with such a negative impression. We wish you would have contacted us immediately rather than after your stay ended, but we are grateful for your feedback, which has allowed us to clarify and improve our descriptions and follow-up with the owner. We’ve carefully reviewed your comments and taken action on several points: We were not previously aware that another unit is now occasionally occupied by a separate owner during August, but we have now made this clear in the property description for full transparency. The villa description has now been updated to clarify that air conditioning is available in the lounge and in two of the three bedrooms (while before we stated “living room and bedroom”). We understand how important this detail is, especially in August. The house’s electrical circuit is per approved standard in Italy. As for the mention of a “cat litter smell,” please note that no cats live at the villa and the house remains empty when not rented. We inspected the house about the smell after your feedback, and could not find an issue, and no other guests, previous or current, have mentioned it. The photographs on our website accurately reflect the property, and in fact many guests comment that the interiors are even nicer in person. We have spoken with the cleaning team to ensure the property is always properly cleaned and prepared before guests arrive. The pool is clearly advertised in the description and photos as a smaller pool of 3x5m, with a depth of approximately 1.3m. While this is a self-catering property and not stocked with essentials, had we been contacted at the time, we would have happily arranged for the cleaners to drop off some supplies for you. While we regret that this stay did not meet your expectations, we are grateful for your input and remain committed to offering our guests a high standard of service and transparency.

Hello, thank you for your kind review. We are so happy that you enjoyed your stay at Villa Tramonto , we hope you will return !

Hi Karen, thank you for your kind review, we are thrilled that you enjoyed your stay and hope you will return to Italy soon. We will pass on your kind words to Alessandra.

Hello, thank you so much for your kind review, we are very pleased that you had an amazing holiday and we hope you will return soon.

Hi Nina, thank you for your kind review, we are thrilled that you enjoyed your stay! We hope you will return to Italy soon!

Hello, thank you for your feedback, we really appreciate it. The owner has confirmed to us that the linen and towels are new and washed by a professional laundry service. The owner has 3 dogs which he keeps in a kennel at the back of the property; we will investigate the possible reason why the dogs may have been restless during your stay, as this was never been a problem in the past. Please know that we are always available to address any concerns, and we would have been happy to assist you had you contacted us during your visit. Despite this, we hope you had a wonderful holiday.