The travel policy we purchased for our Europe trip for this year was absolutely useless as it didn't cover anything related to Covid-19 and our trip ended up being cancelled. When asking InsureandGo...
Repay the policies of those unable to travel as planned due to COVID-19. i PAID $239.48 to insure travel luggage and camera gear. When I called to cancel the policy as we cannot travel as planned to...
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Avaliações de produtos
Data de compra: 04/03/2020
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
I had tried to ring and emailed a few times with a question re the insurances and once I emailed again i then got a response a few days later. but all in all have still purchased insurance.
Avaliações de produtos
Data de compra: 14/03/2020
5
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Darwin
6 years ago
O que Trusted Customer disse sobre InsureandGo Aus:
They have weasled out of paying a claim blaming covirus for everything.
David
InsureandGo Aus
6 years ago
Hi Raymond,
I am sorry to hear about your experience. If you haven't submitted a claim, please lodge your claim online or email assistance@insureandgo.com.au and our team will review your claims as soon as possible.
Regards,
Anna
TC
Trusted Customer
6 years ago
David, after 2 emails explaining the cancellation of our cruise & missed ports, your Cheza Baldos from assistance literally queried what was wrong with me as I did not agree with his findings. If you are able, read my 2 e-mails laying out the why our cruise was cancelled after 3 days on board. Reading several online posts from people in the industry, the main reason for the ports banning the ship from prorting was that there were 68 persons from Italy on board, not that we had any Covid-19 sufferers. Also read my thoughts on why the Insurance Certificate did not display any warnings about no insurance for corona virus.
I wasn’t able to take my trip to NZ because of closed borders. I was told I wasn’t eligible for a refund of my insurance policy with you, very poor. I won’t use you for my next trip.
David
InsureandGo Aus
6 years ago
Hi there,
I am sorry to hear about your experience. If you are not happy with our service, you can submit a complaint by emailing complaints@insureandgo.com.au.
Regards,
Anna
Avaliações de produtos
David
InsureandGo Aus
6 years ago
n/a
Data de compra: 10/03/2020
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Perth
6 years ago
O que Trusted Customer disse sobre InsureandGo Aus:
I pressed the wrong button before for 1 star.
Great service and no problem refunding due to cancellations everywhere.
Thank you for your understanding and yes I would recommend to others.
Di.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
