Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

ILX Group Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

Cliente fiável

8 years ago

I think that there wasn't enough time to learn the practitioner material and being open book did not help, as there was not enough time to look through the book and read all the questions within the...

Saiba mais

Jess Morgan

ILX Group

8 years ago

Good morning,

Thanks for leaving us a review. We’re sorry that your experience didn’t meet the high standards our customers have come to expect.

Please be assured that we value your feedback so I will be sure to pass on your suggestion to the learning development team for review.

Kind regards, Jess

Avaliações de produtos

Data de compra: 10/07/2018

0

TC

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ILX Group:

The course was run very professionally and the organisation and administration was very good. The knowledge of the trainer was very good. I would recommend ILX Group to others

Jess Morgan

ILX Group

8 years ago

Hi Michael,

Thank you for leaving us a review. We are glad you thought the knowledge of our trainer was very good.

We hope to continue to impress you with our courses in future.

Kind regards, Jess

Avaliações de produtos

Data de compra: 29/05/2018

0

TC

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ILX Group:

Excellent course and excellent trainers, thoroughly enjoyed the week

Jess Morgan

ILX Group

8 years ago

Many thanks for leaving us a 5 star review.

We hope you continue to shop with us in the future.

Many thanks, Jess

Data de compra: 05/03/2018

0

TC

Trusted Customer

Melbourne

8 years ago

O que Trusted Customer disse sobre ILX Group:

Difficult exam booking process

The exam booking process was very difficult. I was emailed a voucher which implied that was all that was needed. When I went to book the exam it then asked me to nominate a date and time. Once that...

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Jess Morgan

ILX Group

8 years ago

Afternoon,

Thank you for leaving us a review. We are sorry your experience didn’t meet the high standards our customers have come to expect.

I will be sure to pass on your suggestion to the learning development team for review.

Kind regards, Jess

Avaliações de produtos

Data de compra: 02/03/2018

0

TC

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ILX Group:

Great Prince 2 / Agile course

Jess Morgan

ILX Group

8 years ago

Many thanks for leaving us a 5 star review.

Kind regards, Jess

Avaliações de produtos

Data de compra: 19/02/2018

0

TC

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ILX Group:

The instructor was very knowledgeable and could answer all questions. Was able to personalise situations.

Jess Morgan

ILX Group

8 years ago

Afternoon Lamya,

Many thanks for leaving us a 5 star review.

I am glad to hear that you found the tutor helpful and was able to personalise the content to you.

Kind regards, Jess

Avaliações de produtos

Data de compra: 28/05/2018

0

TC

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ILX Group:

Not all the information/materials is included in the online course

The service was very good to buy it. I bought the prince 2 foundation online course which supposedly had everything inclusive, but at the end it wasn't. When I was practicing the test the feedback...

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Jess Morgan

ILX Group

8 years ago

Thank you for your feedback Ana. Apologies for the misunderstanding regarding the manual. However, the product descriptions on our website clearly state what is included with each package, and it doesn’t say anywhere on our website or in our sales material that our PRINCE2 Foundation e-learning product comes with the manual.

Not all of our customers wish to buy the manual, and so rather than bundling it in as a ‘must buy’, it is available as an optional extra.

We do hope you will consider ILX for future training requirements, and someone will be in touch shortly to see if there’s anything else we can do for you.

If you would like to discuss it further, please do get in touch with us on 01270 611600 or at contactus@ilxgroup.com.

Data de compra: 04/06/2018

0

TC

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ILX Group:

Some of the sections had very little content only word searches. Would be good to have more examples

Jess Morgan

ILX Group

8 years ago

Thanks for leaving us a review

I will be sure to pass on your suggestion to the learning development team for review.

Kind regards, Jess

Data de compra: 30/11/2017

0

TC

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ILX Group:

The service was great. I was really disappointed that 2 days after I purchased the products there was a sale where the products I purchased was a few hundred dollars cheaper and was not made aware of...

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Jess Morgan

ILX Group

8 years ago

Thank you for your feedback Justin.

Whilst we do appreciate your disappointment at not being able to buy during the sale, like all retail organisations, we do run promotions from time to time. And so depending on when a customer is looking to buy, it does mean that some people will miss out. However, I can also see from our system that you did receive a 10% discount on your purchase, and so got more than $200 off the RRP.

We do hope you will consider ILX for future training requirements, and someone will be in touch shortly to see if there’s anything else we can do for you.

If you would like to discuss it further, please do get in touch with us on +61 1300 459 459 or at australia@ilxgroup.com.

Kind regards, Jess

Data de compra: 28/05/2018

0

TC

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ILX Group:

Top quality training! No complaints at all!

I recently took part in the Prince 2 project management training with the ILX group. The training was well organised I had detailed instructions for pre-work and the course was managed brilliantly.

Jess Morgan

ILX Group

8 years ago

Hi Debbie,

Many thanks for taking the time to leave us a 5 star review.

We are glad that you found our course well organised throughout and we hope to continue to impress you with our courses in future.

Kind regards, Jess

Avaliações de produtos

Data de compra: 04/06/2018

0

ILX Group Comentários

PRINCE2 2017 Foundation & Practitioner Classroom with examMais avaliações deste produtoVer Web site do ProdutoThe qualification and training was of value. The venue and catering was excellent

PRINCE2 2017 Foundation & Practitioner Online Plus Pack Online with examMais avaliações deste produtoVer Web site do ProdutoThe purchasing process and course price was excellent value for money

PRINCE2 Agile Classroom with examMais avaliações deste produtoVer Web site do ProdutoVery comprehensive course with good documentation

PRINCE2 2017 Foundation Classroom with examMais avaliações deste produtoVer Web site do ProdutoGreat course- a lot of content to cover

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?