We emailed pictures of our disgusting accommodation an did not get a respon
We emailed pictures of our disgusting apartment but had no response from holiday gems
Review Team
Holiday Gems
3 years ago
Mr James we do hope you emailed to the correct team to address this as they have an auto reply which gives the timescales for response and it is 28 days. If you did this whilst in resort, we also have a process about contacting us to report matters so we can assist. Please can you check and submit to the correct team who would be happy to investigate,
0
Partilhar
Cliente fiável
Verificado pela Feefo
3 years ago
Outstanding Customer Service
Customer service was brilliant……booked my holiday and got a call from customer services asking if everything was okay and could they do anything else to help. NEVER have I had this service from other...
Saiba mais
0
Partilhar
LB
Lee Bowman
Verificado pela Feefo
Driffield
3 years ago
O que Lee Bowman disse sobre Holiday Gems:
Paid extra when I should not have
When booked, call to say flight price increased by £30.06 then insulted by another surcharge of £4.95. This charge should have been absorbed by you. Very disappointed.
Booking No 140693
0
Partilhar
MG
Mr Adrian Gorman
Verificado pela Feefo
3 years ago
O que Mr Adrian Gorman disse sobre Holiday Gems:
Great easy service.
0
Partilhar
Cliente fiável
Verificado pela Feefo
3 years ago
Definitely book again with Holiday Gems
Amazing very helpful and explained everything to me especially as I am travelling with my disabled sister.
0
Partilhar
ML
Mr Kevin Lonsdale
Verificado pela Feefo
3 years ago
O que Mr Kevin Lonsdale disse sobre Holiday Gems:
Plan and sample experience. Holiday booked via email sample phone coll sorted
0
Partilhar
Cliente fiável
Verificado pela Feefo
3 years ago
Great communication and advice. Value for money. This will be my 4th booking with holiday gems.
0
Partilhar
MS
Mr darren shaw
Verificado pela Feefo
3 years ago
O que Mr darren shaw disse sobre Holiday Gems:
Was a good service although when i was called back by the sales rep the price went up £1115 !!!
0
Partilhar
ML
Ms suzanne lomas
Verificado pela Feefo
3 years ago
O que Ms suzanne lomas disse sobre Holiday Gems:
I would definitely book with Holidaygems again
Really simple to book very helpful chap on the phone
0
Partilhar
Cliente fiável
Verificado pela Feefo
3 years ago
Customer service was excellent although I was a bit disappointed that the p
Excellent customer service. Disappointed though that price was bumped up by £65
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
