Headout Comentários

Hi Rachael,

Really sorry to hear about your experience. Upon investigating this, we found that we do in fact mention the address of redemption but to your point - the redemption process could definitely be communicated in a more comprehensive and precise manner. We will definitely work towards fixing this. Thank you very much for taking the time out to give us this feedback. 

Sincerely,
Viraaj
Head - Customer Success

Hi Frank,

Thanks for writing in. It looks like we had e-mailed your tickets to the e-mail address provided by you. Someone from our team will call you at the earliest to get to the bottom of this. 

Sincerely,
Viraaj
Head - Customer Success

Hi Ajeet,

Thanks for your feedback! Hope to see you again soon.

Sincerely,
Viraaj
Head - Customer Success

Hey,

Thank you for writing in. 

Our apologies for being unable to fulfil your reservation. As a third party vendor, since we do not ourselves run operations all over the world, we must rely on the operators we work with to provide experiences and activities, as well as keep us up to date on availability for any given activity. Though our operators do an admirable job in this regard, during peak season, availability runs out quickly and they cannot accommodate us. We sincerely regret that it was your booking that we couldn't complete as a result. We assure you that we are constantly working on bettering this communication between us and our vendors to avoid such situations in the future. We appreciate your feedback and hope we will have the opportunity to serve you better in the future 

Sincerely,

Viraaj

Head - Customer Success