Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

HardSoft Computers Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

NC

Neil Corrigan

Verificado pela Feefo

Kendal

6 years ago

O que Neil Corrigan disse sobre HardSoft Computers:

Great customer service

Very helpful, friendly staff both during and after sales. There was a mix up / miscommunication at the beginning regarding admin fees, but they have addressed this.

Avaliações de produtos

Data de compra: 25/11/2019

0

Cliente fiável

Verificado pela Feefo

6 years ago

Fast, helpful, efficient

They responded fast and things got done. They have a good offer and are clear about their products.

Avaliações de produtos

Data de compra: 25/11/2019

0

Cliente fiável

Verificado pela Feefo

6 years ago

Excellent service

Fast and simple process from start to finish

Avaliações de produtos

Data de compra: 25/11/2019

0

Cliente fiável

Verificado pela Feefo

6 years ago

Brilliant company, great service and support!

Avaliações de produtos

Data de compra: 25/11/2019

0

Cliente fiável

Verificado pela Feefo

6 years ago

Solid service, good laptop just need to be a little clearer at the sale

I was pleased with the service and the team are always helpful. Got a good deal in the end that suited my business needs. I did just have one minor glitch on the way as I worked out the laptop I was...

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Avaliações de produtos

Data de compra: 18/11/2019

0

AC

Adrian Corcoran

Verificado pela Feefo

6 years ago

O que Adrian Corcoran disse sobre HardSoft Computers:

Logistical nightmare to get the equipment....

Very disjointed in the team with multiple people telling us things and not talking to each other. Equipment sent to wrong place by depot in first instance as well; and then being told additional...

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Sharon

HardSoft Computers

6 years ago

Hi Adrian. We're sorry you feel the communication was disjointed within the team. Web orders are dealt with by one member of the team and, once processed, allocated to an Account Manager who then looks after your account for the duration of the lease. We're looking at this process following your review and will be sure to implement changes if necessary. Your Account Manager is Scarlett Keay, who you can contact on scarlett@hardsoft.co.uk or 020 7111 1643 with any future issues/queries. We are also speaking with our couriers to determine why your equipment didn't arrive at the correct destination initially. We do our best to ensure our customers receive the best communication from us and the best service from our couriers, so thank you for letting us know so we can review our processes.

AC

Adrian Corcoran

6 years ago

Sharon you're welcome to look into this; but we haven't even had contact with Scarlet as far as I'm aware and having checked emails. Kind of reiterates my point. Couriers didn't get it right because someone put down the wrong address internally from HardSoft and hence why wasn't delivered as the address didn't exist!

Sharon

HardSoft Computers

6 years ago

Apologies again Adrian. I'll ask Scarlett to get in touch to introduce herself and do what we can to improve your experience going forward.

Avaliações de produtos

Data de compra: 18/11/2019

0

HC

Hilda Chehore

Verificado pela Feefo

6 years ago

O que Hilda Chehore disse sobre HardSoft Computers:

There are a lot of hidden charges

Sharon

HardSoft Computers

6 years ago

Hello Hilda, we're sorry you feel that there are hidden charges. After speaking with your account manager, it appears that you're referring to the charges for toner cartridges for your leased printer. Unfortunately, as your account manager explained, additional toner cartridges aren't included. Please do get in touch with your account manager if you have any further queries.

Data de compra: 11/11/2019

0

RP

Robert Percy

Verificado pela Feefo

6 years ago

O que Robert Percy disse sobre HardSoft Computers:

Good process BUT leaves a lot of room for improvement

For the most part it was a good expense. however! At no point was I told that the Document fees had doubled DOUBLED since I last got a lease with hardsoft. To just process the documents now has gone...

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Avaliações de produtos

Data de compra: 11/11/2019

0

JG

Jason Green

Verificado pela Feefo

Billingham

6 years ago

O que Jason Green disse sobre HardSoft Computers:

Fantasticcompany to deal with

Extremely easy to order, small issue in uploading documents via their system but easily sorted, everyone I spoke to was extremely friendly and knowledgeable, Delivery was fast, tracked all the way, I...

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Avaliações de produtos

Data de compra: 11/11/2019

0

MC

Michael Chang

Verificado pela Feefo

6 years ago

O que Michael Chang disse sobre HardSoft Computers:

Superb service from start to finish. Special praise to Ryan who has been ex

Superb service from start to finish. Special praise to Ryan who has been extremely helpful for my most recent purchase but also all previous purchases. Will definitely be using again.

Avaliações de produtos

Data de compra: 11/11/2019

0

HardSoft Computers Comentários

Computer SystemOutros comentários a este produto (29)Ver Web site do ProdutoGreat piece of kit, thanks for the advice on which product to purchase.

Computer SystemOutros comentários a este produto (19)Ver Web site do Produtowell, laptop always brilliant

Computer SystemOutros comentários a este produto (19)Ver Web site do ProdutoWe got a great little desktop pc perfect for our online work, fast and reliable

Computer SystemOutros comentários a este produto (3)Ver Web site do ProdutoBrilliant company, great service and support!

Computer SystemOutros comentários a este produto (6)Ver Web site do ProdutoVery good MacBook, does what it says on the tin.

Computer SystemOutros comentários a este produto (1)Ver Web site do ProdutoEquipment as it should be.

Computer SystemOutros comentários a este produto (29)Ver Web site do ProdutoGot a couple new iPhones for my business. they work great

Computer SystemOutros comentários a este produto (3)Ver Web site do ProdutoI love MacBooks and the new MacBook Pro is phenominal

Computer SystemOutros comentários a este produto (29)Ver Web site do ProdutoMac worked perfectly straight out of the box as you would expect.

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?