During these strange times and the high demand for their goods, they explained about possible delays and always kept me informed of my order. They even split the order up so I could receive...
My order arrived in perfect condition with very good instructions to get me started. They also kept in touch to let me know the status of the order which is very helpful.
Avaliações de produtos
Data de compra: 01/04/2020
0
Partilhar
TG
Thomas Ginn
Verificado pela Feefo
6 years ago
O que Thomas Ginn disse sobre Happy Kombucha:
Was made aware of delays and updated when order was ready to despatch.
I wish I could have been more complimentary but the wait to receive this second order was beyond reasonable. I know circumstances are trying at the moment but I still feel this could have been...
Saiba mais
Marcus
Happy Kombucha
6 years ago
It took 18 working days from placing your order to it being delivered. I do apologise if you feel that this is too long but working in the current environment is not easy and it is leading to major delays. We have warnings on the home page, product page and you ticked a box at the checkout to say that you understood that the wait may be around 3-4 weeks. We are a small family run firm and we are doing our very best. I can only apologise if you did not feel that the wait was reasonable, we doing all that we can to get orders dispatched as quickly as possible.
Avaliações de produtos
Marcus
Happy Kombucha
6 years ago
The delivery time on this order was 18 working days and there was a double bank holiday which added to the issues with dispatching orders in this climate. We do warn about the wait on the website and i apologise if you feel 18 working days is unreasonable in the current circumstances. We really are trying as hard as we can to get all customers orders dispatched as quickly as possible.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
