Hi there, thank you for taking the time to review your recent experience with us, we are delighted to hear your comments on the great customer service you received from our team. We are sorry you have experienced an issue with your poles, all of our products are designed, engineered and extensively field tested by professionals to withstand the rigours of daily gutter cleaning.We understand that during peak gutter cleaning season, speed is of the essence, it's great that the 2 replacement poles we sent out were successfully delivered the next working day :-) With regards to the suction on the vac, please don’t hesitate to give our team here a call on 01280 630005 - we want to ensure you get the best use out of your equipment therefore we will be more than happy to help.Take care and kindest regards,Danielle