Arrived rolled up, I trusted it would be fine and waited quite a while to…
Arrived rolled up, I trusted it would be fine and waited quite a while to open it , I wasn,t disappointed.
Cliente fiável
11 years ago
Brite colour
0
Partilhar
Cliente fiável
11 years ago
Excellent !
0
Partilhar
Cliente fiável
11 years ago
1st class service. And very pleased with with our Purchase. Thank you. Mr T Hickey.
0
Partilhar
Cliente fiável
11 years ago
Fast efficient service & rang to confirm delivery
0
Partilhar
Cliente fiável
11 years ago
The number of times I called to get clarification on my delivery date and was…
The number of times I called to get clarification on my delivery date and was told that someone would call me back - no one ever did!!
Grass 247
Grass247
11 years ago
We are very sorry for the lack of communication with regards to your recent order. We generally pride ourselves on resolving customer queries as quickly as possible so it is disappointing to hear that in this case we have let ourselves down.
We do have a call tracking system in place and I have managed to identify the consultants that were spoken to and this will be fed back to them 1 to 1 to improve the service provided in future.
I am very sorry that you had to make repeated calls to us and apologise for the inconvenience this may have caused you as a result.
Thank you for taking the time to speak to me today and I hope that the resolution offered is acceptable. I am glad to hear that you are happy with the product itself and again apologise for the lack of information provided.
Should you have any further queries please do not hesitate to contact us on 0800 0599 247 and we will do all we can to address any queries you may have.
Kind Regards
Adam
Grass 247
Cliente fiável
11 years ago
I have been contacted by Grass 247 to discuss my feedback and explain the measures they are putting in place to improve their customer service, which includes additional front-line staff. I think these actions will improve matters and will hopefully match the quality of the actual product, which has fully met my expectations. I particularly like the fact that they took the time to call me to follow-up on my feedback - this is very rare and highlights their commitment to improving service.
0
Partilhar
Cliente fiável
11 years ago
Awesome
0
Partilhar
Cliente fiável
11 years ago
Great customer service and an excellent product
0
Partilhar
Cliente fiável
11 years ago
Extremely helpful
0
Partilhar
Cliente fiável
11 years ago
Fast delivery
0
Partilhar
Cliente fiável
11 years ago
product arrived a day later tha advised, stayed on at work 2 hours late to…
product arrived a day later tha advised, stayed on at work 2 hours late to take delivery but it did not arrive
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