The grass was showing out of stock on line so had to ring and was…
The grass was showing out of stock on line so had to ring and was told it was in stock. Did not arrive on day expected. Only one man courier so husband had to help carry roll of grass. If he had...
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Grass 247
Grass247
10 years ago
Please accept our apologies for the issue you experienced. We are unsure why your order was not dispatched for delivery on the correct date but it does look like an administration error caused by the stock only just arriving in and the item being listed as out of stock. We can see the item was dispatched on a free of charge upgraded Saturday delivery once we became aware of the issue. We do advise within our delivery information that the delivery is a one man curb side delivery and the driver may require assistance with larger items.
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
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Partilhar
Cliente fiável
11 years ago
Very fast delivery. Well packed. Customer services excellent very helpful with choosing right grass. Requested…
Very fast delivery. Well packed. Customer services excellent very helpful with choosing right grass. Requested numerous samples to choose which were delivered next day also.
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Partilhar
Cliente fiável
11 years ago
good quality and very reasonably priced. very easy to cut took less than 1hour to…
good quality and very reasonably priced. very easy to cut took less than 1hour to fit my 1.5x5 metre balcony
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Cliente fiável
11 years ago
Sensible advice, speedy samples and delivery, friendly customer service team.
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Cliente fiável
11 years ago
Outdoor carpet is excellent for one of our dogs as he has very sensitive pads…
Outdoor carpet is excellent for one of our dogs as he has very sensitive pads and was always cutting them on the bare concrete ground, but with the carpet down he is able to run around play ball and...
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Cliente fiável
11 years ago
Fantastic customer service throughout thank you x
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Cliente fiável
11 years ago
Very happy thanks quick delivery
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Partilhar
Cliente fiável
11 years ago
Great service from Grass247
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Partilhar
Cliente fiável
11 years ago
Ordered this on the Sunday and it was delivered Tues very speedy service
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Partilhar
Cliente fiável
11 years ago
Very quick sending samples and very quick delivery also emails answered immediately
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