Service is a scam you pay 25 pound for names day delivery earliest one is further away than the free
Cancelled my 25 pound delivery and got feee delivery
They were good at cancelling it
Customer Services
Grass247
28 days ago
Good morning,
Thank you for taking the time to leave your feedback.
We can see that an additional payment was made to select a specific delivery date, and the date chosen is the same date on which we can see your order was delivered.
After reviewing the order details, it appears you may have needed to select an earlier delivery date at the time of ordering. We can also see that we processed a refund of the additional delivery charge, even though the order was delivered on the originally selected date.
We understand your concerns and appreciate that this may have caused frustration. A member of our Customer Care Team will be in touch shortly to discuss your order further and see if we can work towards a more positive outcome.
Kind regards,
Jenny
Grass247
0
Partilhar
SS
Scott Sneddon
Verificado pela Feefo
1 month ago
O que Scott Sneddon disse sobre Grass247:
Must do better....
The customer service is far from good ,the delivery was supposed to be 2-5 days ,the 5th day a Wednesday it was cancelled via email due to a "loading issue " having demanded someone be there for...
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Customer Services
Grass247
1 month ago
Good morning,
Thank you for taking the time to raise your concerns and leave feedback. We are sorry your recent experience did not meet expectations.
Most deliveries are completed within the expected timescales, although on rare occasions unforeseen issues can cause delays. We continually review our processes to minimise these.
Our website advises that delivery timescales are estimates and not guaranteed, and that assistance may be required for heavier loads. We aim to provide this information upfront so customers can make an informed decision before ordering.
A member of our Customer Care Team will be in touch shortly to review your experience and work towards a fair and satisfactory outcome.
Kind regards,
Jenny
Grass247
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
Nice and green
All very nice. Easy to fit.
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
excellent
0
Partilhar
KR
kim robinson
Verificado pela Feefo
GBR
1 month ago
O que kim robinson disse sobre Grass247:
Great
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
Great value for money fantastic quality
Arrived 3 days after order delivery straight to garden.
0
Partilhar
ZK
Zulfiqar Khan
Verificado pela Feefo
GBR
1 month ago
O que Zulfiqar Khan disse sobre Grass247:
Great service , kept me updated on every step.
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
Artificial grass
Excellent service was provided with seven samples which were quickly delivered ordering was easy and again delivered quickly good value for money would recommend
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
Great service and excellent customer service and excellent driver
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
