They were very helpful and very well organised. I was given updates of what was happening throughout my journey which made it much smoother and less complicated. The staff were extremely pleasant and...
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Mavyreen
Globehunters
6 years ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.If you need further assistance, please do not hesitate to contact us.Wishing you a safe and happy trip!
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre Globehunters:
Buyer beware
This company tried to charge me £120 for checked baggage which was already included in the pricing. I contacted Virgin Atlantic directly to check it and established that Globehinyer would have taken...
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Mavyreen
Globehunters
6 years ago
Thank you for sharing your feedback & please accept our sincere apologies for the unsatisfactory experience you had with Globehunters. Upon investigating the details of your reservation, the flights you had booked initially were on a Basic Economy Fare that doesn't include any free check-in luggage on your flights. As a general rule, before issuing the tickets with these restrictions, we always contact the passenger to let them know and check their baggage requirements. Therefore, you have been contacted by one of our colleagues had advised you on the cost to upgrade the reservation from Basic Economy to a Standard Economy fare - which includes the free check-in luggage allowance. Luckily, our Ticketing Department was able to secure Standard Economy Fares which were just released by the Airline. As a gesture of goodwill, we have upgraded your ticket at no extra cost. Unfortunately, our colleague has not been updated that the upgrade was done so he got in touch with you. Again, if the reservation would have been processed as is was issued with the same fare booked originally by yourself, the airline would have seen the booking with no check-in luggage in the reservation. We hope the above explanation would clarify your doubts. Again apologies for any inconvenience caused.
1
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre Globehunters:
fantastic company for cheap fares!
I travel to the USA a lot and have used globe hunters for the last 3 trips I was sceptical at there service as their prices were so cheap I thought it was too good to be true but I can honestly say...
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Mavyreen
Globehunters
6 years ago
Thank you so much for the review! We are so happy that you use us before and we would do everything we can to get you the best deal possible every single time! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip!
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre Globehunters:
Not the fastest services but cheap and got the job down
A little bit of a strange set up but In fairness a slot cheaper than everyone else and had no other problems
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
Will use globehunters again. Helped me out with a last minute booking & v.good value for money too
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
Good service. They always give updates.
Mavyreen
Globehunters
6 years ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.If you need further assistance, please do not hesitate to contact us.Wishing you a safe and happy trip!
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre Globehunters:
Terrible
Terrible service
Mavyreen
Globehunters
6 years ago
Thank you for taking the time to give us your feedback & we are sorry for your experience didn’t match your expectations.
If your feedback is with regards to the cancellation/date change request you queried with us, then we are sorry to remind you that the ticket is non-refundable and non-changeable. As it is booked on a 'Basic Economy Fare', your ticket is non-flexible and has certain restrictions.
These rules and restrictions are made by the airline. As a Travel Agent, Globehunters cannot override this and are bound by it. We are sorry we were unable to assist you this time with your date change/cancellation request.
1
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre Globehunters:
Easy to use, good prices!
Mavyreen
Globehunters
6 years ago
Thank you very much for your brilliant review! We always strive to make sure that the booking process is as easy for our customers and always deliver in service and price! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
Awesome service
Great service!!! Everything was so smoooth!
Mavyreen
Globehunters
6 years ago
Thank you very much for your brilliant review! We always strive to make sure that the booking process is as easy for our customers and always deliver in service and price! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre Globehunters:
great service
all done smoothly,and a follow up call regarding cases went well .
Mavyreen
Globehunters
6 years ago
Thank you very much for your brilliant review! We always strive to make sure that the booking process is as easy for our customers and always deliver in service and price!Hope to service your flight needs again in the future!
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
