I had to request the e-tickets/receipt, they didn't come through automatically, which wasn't ideal, as it kept me worried I had been scammed. Not impressed.
Mavyreen
Globehunters
9 years ago
Hi Petra,
We are sorry to hear you had an unsatisfactory experience with Globehunters and we regret any inconveniences this issue might have brought to you. This is certainly not the level of customer service that we expect for our customers.
We do always aim to send e-tickets and receipts within 24 hours. We apologise if in the unlikely case, such as yours, that you were left to worry as communications from us came more than that.
Since then, we have improved our systems and we hope to improve our track record for instant ticket confirmations and delivery.
Kind regards, Your Globehunters team
0
Partilhar
Cliente fiável
10 years ago
Very complicated service as i was paying on a card under a different name. Way too time consuming.
0
Partilhar
TC
Trusted Customer
Berkshire
10 years ago
O que Trusted Customer disse sobre Globehunters:
Very helpful over the phone and in getting my flight sorted the day before travelling
0
Partilhar
TC
Trusted Customer
London
10 years ago
O que Trusted Customer disse sobre Globehunters:
Efficient and quick service
0
Partilhar
Cliente fiável
10 years ago
Good service
Satsfied with the service
0
Partilhar
Cliente fiável
10 years ago
Friendly and prompt
0
Partilhar
TC
Trusted Customer
10 years ago
O que Trusted Customer disse sobre Globehunters:
Really easy to find tickets and buy them on the website at a reasonable price. Process took only a short time. Electronic tickets available after about 24 hours.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Since then, we have improved our systems and we hope to improve our track record for instant ticket confirmations and delivery.
Your Globehunters team