Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

FPS Group Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/fps-group | Feefo

A apresentar todos os 1,069 comentários

Cliente fiável

6 years ago

Thank you Regards

Customer Services

FPS Group

6 years ago

Hello, Thank you so much for your 5 star review! Have a great week, FPS Group

Malcolm George

6 years ago

O que Malcolm George disse sobre FPS Group:

Smooth transition

Smooth transition from one company to FPS. Easy to read Payslips

Customer Services

FPS Group

6 years ago

Hi Malcolm, Thank you so much for your 5 star review. We're so happy to hear you had a smooth transition from your previous umbrella, and that you've been enjoying our service. Have a great week, FPS Group

Nazeem

6 years ago

O que Nazeem disse sobre FPS Group:

Great service

Very friendly and efficient

Customer Services

FPS Group

6 years ago

Hi Nazeem, thanks very much for your feedback and 5 star rating. Don't hesitate to get in touch if you need any assistance with anything. All the best, FPS Group

Ronald Henry

6 years ago

O que Ronald Henry disse sobre FPS Group:

no frills, no spills, fast and efficient just how it should be

I have only been with FPS a short while but found the service excellent , staff friendly, helpful and approachable nothing too much trouble, thank you all

Customer Services

FPS Group

6 years ago

Hi Ronald, Thank you very much for your very kind feedback. We note that you have given us a 3 star rating yet comment that our service is excellent. If possible we would be very grateful if you could change your star rating to 4 or 5 stars. This helps us massively with our ratings. All the best, FPS Group

Cliente fiável

6 years ago

always a great service from FPS

Customer Services

FPS Group

6 years ago

Hi, thanks very much for your 5 star review. We massively appreciate your feedback. If you need any assistance with anything please don't hesitate to let us know. All the best, FPS Group

Darren

6 years ago

O que Darren disse sobre FPS Group:

I've used many umbrellas in the past and this is by far the best one yet. FPS have a real personal feel about them.

Customer Services

FPS Group

6 years ago

Hi Darren, Thank you so much for your 5 star review! We're so happy to see you've been enjoying our service. Have a great week, FPS Group

Kirk

Birmingham

6 years ago

O que Kirk disse sobre FPS Group:

Recommend this umbrella

Always had information on hand

Customer Services

FPS Group

6 years ago

Hi Kirk, Thank you very much for your review! We're very happy to see you'd recommend us. Have a great week, FPS Group

Maxine Jayne

6 years ago

O que Maxine Jayne disse sobre FPS Group:

they are always helpful and friendly take away any worries with tax and national insurance payments - what I get paid after these are deducted is mine

Customer Services

FPS Group

6 years ago

Hi Maxine, Thank you so much for your lovely 5 star review. We're happy to see you've been enjoying our service. Enjoy the rest of your week, FPS Group

Trusted Customer

7 years ago

O que Trusted Customer disse sobre FPS Group:

Excellence with a smile

The response times to enquiries are excellent and despite the number of times I enquired, the service was always professional, efficient and friendly and made me feel that I was in reliable hands.

Customer Services

FPS Group

7 years ago

Hello Huma, Thank you so much for your 5 star review. We are delighted to know you've found our service so helpful! Have a great week, FPS Group

Trusted Customer

7 years ago

O que Trusted Customer disse sobre FPS Group:

FPS responded swiftly to my comments regarding marketing, taking note and reassuring me. Their payment service is swift and reliable.

Customer Services

FPS Group

7 years ago

Hello Rosalind, Thank you for your feedback, however we're very disappointed to see your one star review. We have looked through your communications log and it appears you have been sent 3 emails from our Client Service Team which is standard practice for new customers. These emails are to lead you through the sign up process, give you all the necessary information and to let you know we’re here to help if you have any questions. You did also receive one email from our marketing team informing you of a change in our rewards platform, so we're really sorry to hear that you feel 'bombarded'. We have since removed you from our marketing email list and put a note on our system to avoid email communications with you. We really hope this solves your issue. Please do let us know if there's anything else we can do to help. If you feel satisfied with these solutions, perhaps you may consider amending your review slightly? It would be greatly appreciated. Have a lovely day. FPS Group

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Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?