forward2me Comentários

Thank you for your feedback. I'd like to draw your attention to several things regarding our service: 1) We do not provide a mail forwarding service - we are a parcel/package forwarding service. Nowhere on our site does it say we provide mail forwarding and you will see in our FAQ (#15) we explicitly state we do not forward mail. The reason we don't provide this service is to stop people registering things like driving licenses, companies and financial products at our address as in many cases these end up being used for fraudulent purposes. 2) Also in our FAQ (#31) you will see explicit reference to not forwarding financial products - obviously a credit card would fall into this category. 3) You agreed to our Terms of Trade at the point you signed up to our service. If you read them you will see we clearly state we may open all packages at our discretion. When shipping anything internationally it is a necessity to know what you are shipping - if we are in any doubt, we open it. 4) Regards the legality of the service, of course you're welcome to your opinion. Forward2me has spent many ten's of thousands of pounds on legal advice and operates in a completely transparent manner. 5) As a gesture of goodwill we have refunded your £2 registration fee and closed your account. Please don't register with us again. Kind regards Janet Grundy Operations Director.

Many thanks for your kind comments - they are really important to us. We're really pleased that you are happy with our customer services and we look forward to looking after your parcels again very soon. Kind regards, Michelle.

Many thanks for taking the time to provide us with your lovely feedback - it's really appreciated. We're really pleased that we provided you with a wonderful service and that you thought our customer services was first class - thank you. We look forward to looking after your parcels again very soon. Kind regards, Michelle.

Thanks for your kind comments - that's great to hear. We look forward to helping you out again very soon. Kind regards, Michelle.

Many thanks for your feedback - it's really appreciated. We look forward to helping you out in the future. Kind regards, Michelle.

That's really good to hear that we did a great job for you and that you would recommend our services - thank you. We look forward to helping you out again very soon. Kind regards, Michelle.

That's really great to hear - many thanks for your feedback, it's important to us. Kind regards, Michelle.

Many thanks for taking the time to provide us with your feedback - it's really appreciated. It's good to hear that you made use of our consolidation service to help save on shipping costs and that all your items had been packaged securely. We can offer other options for shipping if you feel the DHL Express, door to door service is not quite right for smaller items. Please feel free to get in touch with our customer services for future shipments and they will be more than happy to assist you. Kind regards, Michelle.

Many thanks for taking the time to provide us with your feedback - it's really appreciated. It's great to hear that you love our service and that it has enabled you to make purchases on sites that don't deliver to Malta. 99.9% of retailers deliver to us with no problems, although we do have odd ones that won't deliver to a business address. If you would like to provide details through our customer services of the retailers that you have had problems with, then we can look into these for you. Kind regards, Michelle.

That's really good to hear that we did a great job for you. It's great to hear that you think our service is awesome. We look forward to helping you out again very soon. Kind regards, Michelle.