Product arrived faulty and with broken zip for outside pocket. Unfortunately my fiancee had to take it away on holiday the day after it arrived. Least it could hold the goto seat and frame fine but,...
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Richard
Fireflyfriends - UK
6 years ago
Sorry you received your order that had a faulty zip. We aim to check every item prior to leaving the warehouse. I hope you were satisfied with the replacement sent out.
JC
Jamie Cousins
6 years ago
Has taken 3 to 4 months for a reply.
And then get this. What replacement? I have not been made aware of any replacement sent out. And definitely not recieved any. Fuming at the audacity of this reply.
Avaliações de produtos
Richard
Fireflyfriends - UK
6 years ago
Thank you for your feedback, Glad you received your replacement.Kindest Regards,
Chair not as expected ask for a refund and I haven’t heard back
Richard
Fireflyfriends - UK
6 years ago
Good afternoon Pam, apologies the chair was not suitable. I had replied to your email straight away and have organised the return. Please check your inbox for the return shipping labels. Kind Regards
Avaliações de produtos
Richard
Fireflyfriends - UK
6 years ago
Thank you for sharing your honest Feedback.
Data de compra: 06/01/2020
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
The pushchair is really good. Easy to move and fold down. My daughter is happy and feels comfortable. I love the fact I can change her nappy in it if I need to.
Richard
Fireflyfriends - UK
6 years ago
Thank you so much for your kind words, valuable feedback and gracious support — all of which are very much appreciated.Kindest Regards,
Avaliações de produtos
Richard
Fireflyfriends - UK
6 years ago
Thank you for your feedback,Kindest Regards,
Data de compra: 19/12/2019
0
Partilhar
GH
guilherme herrera
Verificado pela Feefo
São Paulo
6 years ago
O que guilherme herrera disse sobre Fireflyfriends - UK:
Hi Guilherme, Unfortunately when you requested an address change to another country your order was already with the courier and we were not able to facilitate this request as it was in transit.
I have been using the older version of firefly goto seat 1 and this time i ordered Goto seat size 2. First one was perfect for carrying wherever i wanted to take it because it was handy, light weight...
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Richard
Fireflyfriends - UK
6 years ago
Thank you for taking the time to point that out, I will feed this back to our design team.Kindest Regards,
Avaliações de produtos
Richard
Fireflyfriends - UK
6 years ago
Thank you for your feedback
Data de compra: 28/12/2019
0
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
Once again, perfect service and great supply, we love our new goto seat! Thanks Firefly!
Avaliações de produtos
Data de compra: 14/12/2019
0
Partilhar
DJ
Dana Jackson
Verificado pela Feefo
6 years ago
O que Dana Jackson disse sobre Fireflyfriends - UK:
Customer service reps were great to work with, email communication was lagging a bit, but still helpful! Phone communication was great! Very speedy considering holidays as well.
Richard
Fireflyfriends - UK
6 years ago
Thank you for sharing your honest feedback,Kindest Regards,
Avaliações de produtos
Richard
Fireflyfriends - UK
6 years ago
Thank you for your feedback,Kindest Regards,
Richard
Fireflyfriends - UK
6 years ago
Thank you for taking the time to point that out, Kindest Regards,
Data de compra: 02/12/2019
0
Partilhar
DF
David Floyd
Verificado pela Feefo
6 years ago
O que David Floyd disse sobre Fireflyfriends - UK:
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
