Express Pharmacy Comentários

Thank you for taking the time to provide us with feedback. Due to the fact that you are purchasing prescription medication, it is a legal requirement that you provide a signature so that it can be confirmed that the order has reached you safely. I understand the inconvenience caused to you and will happily refund your postage in this instance. The signature is there to safeguard your purchase and to ensure that only you receive the medication that you pay for. In the future, should you wish to place an order, may I suggest using our UPS Access Point delivery service? It gives you the option to select collection from a local shop near to your house. This gives you the flexibility to discretely choose where to collect your item from, and at a time of your choosing. I hope this helps in the future. Please let our Patient Support Team know if you have any further questions.

We are sorry to hear that you have yet to receive your order. Much to our dismay, our Patient Support Team team looked into your complaint first thing this morning and found that Royal Mail had misplaced the parcel and not informed yourself or us. A member of our Patient Support Team will be contacting you today arrange for another order to be delivered. We will also be making sure that Royal Mail hear about this. We are truly sorry about the inconvenience caused to you. If we had known sooner, we would have immediately arranged for a replacement. Unfortunately, the infrequent errors that delivery companies make are usually passed on to us, when all we want to do is ensure that you receive what you paid for. We will be refunding you the delivery charge that you paid for, and sending you a considerable discount that you will be able to use on your next order, should you decide to use us again. I understand that it does not solve the situation entirely, however, it is our way of apologising on behalf of the delivery service that we use. If you have any other queries, please do not hesitate to write to us at help@expresspharmacy. You can also chat to our Patient Support Team live on our website during pharmacy opening hours. Kind regards, Harman Express Pharmacy