Express Pharmacy Comentários

Thank you for your review! We are so glad we could be of some help to you, and wish you a safe and lovely trip. Express Pharmacy Patient Support Team

Thank you for your feedback. We're overjoyed that you're happy with the service provided. You have the option to change the shipping address to whichever address preferred and can do this at any time, by clicking on 'My Account'. We apologise if this was not made clear on our website, or if it was not straight forward to do. We would like to offer you a discount, however, off your next prescription with us at Express Pharmacy. It can be claimed by emailing one of our patient support team at help@expresspharmacy.co.uk, or calling us on 020 8123 0703, where one of our advisors can generate a personal code for you. Express Pharmacy Patient Support Team

Thank you for your review. We will be looking into this further with Royal mail, and making a claim for the delay in delivery. It should be a guaranteed service to be with you the next working day by 1pm. I will be refunding you the £5.95 paid for express delivery, which should appear back into your account within the next 3-5 working days. I know this doesn't rectify the issue, or take away any of the inconvenience it may have caused, but I certainly hope it shows, that we take patient care seriously, and try to do our utmost to keep you happy. Express Pharmacy Patient Support Team

Thank you for your feedback.I apologize for this delay, and can assure you that it is rare for parcels to go missing. I will be making a claim with Royal Mail, as it should be a Guaranteed next day service; which clearly was not delivered. I will be refunding you the £5.95 paid for postage and packaging, and will be re-sending your medication to you today for delivery tomorrow. We are sorry for an inconvenience caused. While I know this doesn't rectify the problem, but I hope it shows how much customer service means to us at Express, and we are willing to to our utmost to ensure your medication is delivered to you as soon as possible. Express Pharmacy Patient Support Team

Thank you for your review. We're deeply saddened that you're not satisfied with the service that we have provided. We try to provide a quick and efficient service for all our patients, and use all your comments and feedback to ensure that we can leave you satisfied and happy. I can see that you had selected UPS Express delivery for your medication. It was dispatched on the same day of ordering, but seems to have been delayed and delivered today rather than on the 18th. I have refunded you the £12.50 paid for delivery, and will be making a claim with UPS for the delay of delivery. I too, am disappointed with the delay, and understand this may have caused some inconvenience to you. I sincerely apologize for this inconvenience, and will not be taking this issue lightly. The funds will appear back into your account within the next 3-5 working days. I hope this has been of some help to you. Express Pharmacy Patient Support Team