Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

ExoticDirect Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 1,993 comentários

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Competitive price

Alec

ExoticDirect

8 years ago

Dear Mr. Banister,

Thank you for taking the time to review our Pet Insurance service.

We're pleased to hear that you found this years renewal price to be competitive.

If we can be of any further assistance in the future, please do get in touch an a member of the team will be happy to help.

Best regards,

The Exotic Direct Team

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Good service

I have been with exotic direct for years and when I have had to claim for my pets I have always found the people I have spoke too very friendly and helpful

Alec

ExoticDirect

8 years ago

Hello Miss McGowan,

Thank you for taking the time to rate our Pet Insurance service and also to write such a nice, positive review about our staff being friendly and helpful when you've spoken to us.

Hopefully your pets will always remain healthy, but if you do ever need our help with anything please do get in touch and we'll do everything we can to assist you.

Very best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

good service

Alec

ExoticDirect

8 years ago

Hi Kiran,

Thank you for leaving us this positive review. We're really glad to hear you've received good service from us.

If we can be of any further help or assistance in the future, please do get in touch.

Kindest regards,

The Exotic Direct Pet Insurance Team

Cliente fiável

8 years ago

I updated some details and they were done and confirmed within 10 minutes and new paperwork sent to me by email

Alec

ExoticDirect

8 years ago

Thank you for writing such a nice review about our service.

We're very glad to hear that the process of updating your policy information and getting the new documents sent out to you was all completed quickly.

If we can be of any further assistance in the future, please do get in touch.

Kindest regards,

The Exotic Direct Pet Insurance Team

Cliente fiável

8 years ago

Not heard anything

I've not heard anything about my claim. What was the outcome?

Hayley

ExoticDirect

8 years ago

Hi there,

following our telephone conversation, we trust we have answered your query in regards to the settlement of your claim but please do contact us if you require any further assistance.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Everything was done for me so I didn't even need to remember

Alec

ExoticDirect

8 years ago

Hi Helen,

Thank you for taking the time to rate our service and also to write such a nice, positive review.

A lot of work has gone into streamlining the renewals process, so it's great that this has been your experience.

If you ever have any questions about your policy, or if there's anything else we can help you with, please do get in touch and a member of the team will be more than happy to help.

Best regards,

The Exotic Direct Pet Insurance Team

Cliente fiável

8 years ago

Easy to renew insurance. Reasonably priced premium.

Alec

ExoticDirect

8 years ago

Thank you for taking the time leave us this review and write such positive feedback.

We're glad to hear that you found it easy to renew your policy and that the premium for the next years cover was one your are happy with.

If we can be of any further assistance, please do not hesitate to get in touch.

Kindest regards,

The Exotic Direct Pet Insurance Team

Cliente fiável

8 years ago

Wonderful customer service!!

A vey fast and efficient process from start to finish.

Alec

ExoticDirect

8 years ago

Thank you for giving us such a positive review.

We're really glad to hear that you've experienced wonderful customer service from us and also found our processes to be fast and efficient.

If you you need our help or assistance with anything else in the future, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Really easy to deal with we initially took a policy for 1 tortoise but later in the year acquired another we was able to add her with very little fuss.

Alec

ExoticDirect

8 years ago

Dear Mrs Weir,

Thank you for giving us this very positive review.

We're really pleased that you've found Exotic Direct to be an easy company to deal with and also that you've been able to add your second Tortoise to the insurance without much fuss mid way through the policy term.

If we can be of any further help or assistance in the future, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Cliente fiável

8 years ago

Good service

Alec

ExoticDirect

8 years ago

Thank you for giving Exotic Direct a positive, five star review.

We always aim to provide customers with a good service and we're pleased to hear that this has been your experience.

Kind regards,

The Exotic Direct Pet Insurance Team

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Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

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ExoticDirect Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?