ESE Direct Comentários

Good Morning

Thank you for your valued feedback. We are sorry for the issues you have faced with regards to the delivery of your order. We use a variety of couriers, dependant on the products ordered and the location. We are looking into the issues you have had with Parcel Force, to have them resolved moving forward.

We can confirm that your refund has been issued, and is now with your bank, so it will appear in your account within the next working week (dependant on your bank).

Please accept our apologies once again for the inconvenience you have faced, and we hope to welcome you back as a customer again in the future.

Thank you

Good Morning

Thank you for your feedback. We are so sorry that you have experienced this inexcusable error - this is being investigated as we speak, so that we can ensure this does not happen again.

Following your conversation with my colleague yesterday, your order will be delivered early next week, and we will call you again towards the end of this week, with a further update.

Please accept our sincerest apologies for the inconvenience you have faced.

Thank you