Thanks for your kind words and I will pass them onto Stacey. Have a lovely time away!
Kind regards,
Emily Godding
0
Partilhar
Cliente fiável
11 years ago
The only thing that would have been helpful would have been more information about the…
The only thing that would have been helpful would have been more information about the property before going. Most of the paper work related to contracts. It would have been useful to have a list of...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Many thanks for your comments and I will pass on your helpful feedback to both our administration department and our property owner. I am glad to hear you had a lovely holiday and we look forward to your return!
Kind regards,
Emily Godding
DisabledHolidays.com
DisabledHolidays.com
11 years ago
I am pleased to say that thanks to your helpful feedback, we have now changed our booking process to include all of this information on our booking forms and tickets. Thanks again for your comments.
Kind regards,
Emily Godding
0
Partilhar
Cliente fiável
11 years ago
Service ticked all the boxes and will certainly use again
Service ticked all the boxes and will certainly use again
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Glad we could be of help and we look forward to speaking to you again soon!
Kind regards,
Jonathan Carter
0
Partilhar
Cliente fiável
11 years ago
Really helpful and friendly! We had a great holiday!
Really helpful and friendly! We had a great holiday!
DisabledHolidays.com
DisabledHolidays.com
11 years ago
That's great to hear, glad you had a good time!
Kind regards,
Jonathan Carter
0
Partilhar
Cliente fiável
11 years ago
Promised letters and forms three times, still waiting.!
Promised letters and forms three times, still waiting.!
DisabledHolidays.com
DisabledHolidays.com
11 years ago
I understand that Vicky sent the extra form you requested on Saturday - depending on how quick your post man is I expect this will be with you shortly! If you still haven't received it in a couple of days please email admin@discoverholidays.co.uk or give us a call and we'll send another out for you.
Kind regards,
Jonathan Carter
0
Partilhar
Cliente fiável
11 years ago
GOOD SERVICE BUT WAS PUT ON HOLD (NOT) TO HAVE A GIRLIE CHAT FOR 5…
GOOD SERVICE BUT WAS PUT ON HOLD (NOT) TO HAVE A GIRLIE CHAT FOR 5 MINS..... NO GOOD AT ALL!!
DisabledHolidays.com
DisabledHolidays.com
11 years ago
I've spoken to the member of staff in question and understand that you were put on hold whilst they asked a colleague a question about your booking. We have a lot of people in the office so it's possible you overheard a different conversation taking place!
I'm sorry you feel you waited too long - some people prefer to wait on the phone, others prefer for us to end the call and for us to call back when we have an answer - perhaps the choice should have been offered to you - I'll discuss that with the team.
Nevertheless I trust that Kay has booked you a fantastic cruise and hope you have a great time!
Kind regards,
Jonathan Carter
0
Partilhar
Cliente fiável
11 years ago
The staff I spoke to were polite and helpful. When booking my holiday Abbey was…
The staff I spoke to were polite and helpful. When booking my holiday Abbey was very thorough to my daughters needs. Very happy now looking forward to our family holiday July 2015
DisabledHolidays.com
DisabledHolidays.com
11 years ago
That's lovely to hear, I'll let Abbey know. Hope you all have a great time, it'll be here before you know it!
Kind regards,
Jonathan Carter
0
Partilhar
Cliente fiável
11 years ago
clients and staff enjoyed the holiday, the only issue was they found the caravan to…
clients and staff enjoyed the holiday, the only issue was they found the caravan to be too small and 2 staff had to sleep in the lounge. clients beds seems uncomfortable. apart from that it was a...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Glad to hear everyone enjoyed the holiday - I'll pass your comments regarding the size of accommodation and comfort of beds to our team to monitor, we haven't had any similar comments but we'll keep an eye on it.
Kind regards,
Jonathan Carter
0
Partilhar
Cliente fiável
11 years ago
As on previous occasions I have found the service excellent, though I resent having to…
As on previous occasions I have found the service excellent, though I resent having to buy insurance for £10 million of medical treatment when I am not leaving the UK.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Fantastic to hear you thought our service was excellent. I think your comment about insurance probably applies to most travel insurance, though it isn't compulsory to take out if you don't feel you need it.
Kind regards,
Jonathan Carter
0
Partilhar
Cliente fiável
11 years ago
The gravel around the lodge in Kenwick Woods makes it impossible to push a wheelchair.…
The gravel around the lodge in Kenwick Woods makes it impossible to push a wheelchair. Tarmac would be a lot better.
Facilities in the lodge are very good. The staff are helpful and friendly.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
